Steve Pettit Email & Phone Number

Reno, Nv, Us

As a Technical Project Manager, I have led several complex deployment projects to improve enterprise system capabilities and performance. My most notable accomplishments are listed below: ✔️ Recognized Agile Product Owner of the end-to-end product development lifecycle from product definition and requirements gathering to novel product releases while applying Scrum and Scaled Agile Framework (SAFe) methodologies.✔️ Spearheaded the full development lifecycle of a best-in-class Docebo SaaS Learning Suite Product that was utilized for other similar efforts. The product improved experience and outcomes for 10K+ users.✔️ Steered the migration of numerous LMS courses to the novel Docebo Learning Suite (SaaS LMS) solution, increasing personnel performance and strengthening professional development.✔️ Spearheaded the build-out and release of multiple LMS solutions interfacing with back-office tools for tracking training compliance and upskilling staff on LMS platforms.✔️ Optimized project reporting processes and reduced by 90% the report processing timeline by pioneering novel Excel VBA Macros, securing $89K in annual cost savings.

As a Technical Leader, I have managed multiple LMS product enhancements, new feature releases, and implementations. A small selection of my accomplishments is listed below: ✔️ Managed the complete development lifecycle of LMS enhancements to elevate user experience and meet current business demands, resulting in increased user acceptance.✔️ Leveraged learning plan configurations to build and integrate new features and enhancements for the LMS system.✔️ Saved 4600 man-hours annually by designing and implementing compliance reporting and visualization tools, enabling Area Managers to focus on managing installation and maintenance projects.✔️ Streamlined technology implementations by designing and integrating effective technical training programs in close collaboration with SMEs.✔️ Collaborated with development teams on the design, development, and deployment of system enhancements.

As Technical Project Manager, I have spearheaded the implementation and expansion of Clearwire's Core Network and Ericsson Field Services to achieve higher profitability and operational excellence.Several notable accomplishments are listed below: ✔️ Strengthened Ericsson Field Services (EFS) operational efficiencies and exponentially increased profit margins by implementing numerous operational enhancement initiatives.✔️ Developed comprehensive processes and procedures for Core Network Support of field technicians, reducing mean time to repair for Core Network service interruptions.✔️ Partnered with Subject Matter Experts to create, design, and implement training programs and resources tailored to align with the needs of construction and support personnel in field services.✔️ Collaborated with Learning & Development professionals to design pathways, courses, and materials covering a diverse array of Core Network topics.✔️ Implemented a training material request portal on SharePoint to monitor and manage requests for the development of Core Network training materials.

As a Manager, I have led the data center operations and enterprise networks to achieve operational excellence and higher performance.Several notable accomplishments are listed below: ✔️ Pivotal Leader in building a high-performance, coherent technology team to develop and implement intricate technology enhancement initiatives that bolstered the capabilities of the enterprise networks and optimized data center operations.✔️ Instituted a 100% compliance and operational excellence ecosystem by pioneering the development and integration of security access policies, preventative maintenance procedures, and a data center acceptance process.✔️ Saved the company $1M in cost avoidance for lost equipment by leading the Equipment Recovery Project for Core Network Equipment.✔️ Championed project management methodologies to optimize management of data center operations and personnel and increased cost control, reducing overtime from 26% to 8% and boosting employee engagement.

As the Senior Leader, I have managed the National Applications implementation and operations, including AAA, OMA-DM, Deep Packet Inspection, and Location-Based Services. My most notable accomplishments are listed below: ✔️ Directed an efficient application operations team to seamlessly implement Methods of Procedures (MOPs) and upgrade the enterprise network for onboarding new wholesale customers and customer devices.✔️ Partnered with the server engineering and deployment team to optimize the uptime of critical applications, resulting in higher system reliability and performance.✔️ Managed the applications team to design and integrate intricate application and server alarming systems that maximized application/ server uptime and bolstered enterprise system performance.

As the technology and project management team leader, I have spearheaded the nationwide implementation and operations of the Clearwire VoIP Network and Services. A few notable accomplishments are listed below: ✔️ Built and managed a top-performing technical team to manage and execute daily operations of the Clearwire VoIP network, including Telephone Number management, Inter-Carrier Trunking, VoIP Softswitch management, and Carrier Relations.

Principal Consultant and Program Manager for leading planning and delivery of Clearwire VoIP Deployment Projects, including the relocation and installation of Clearwire’s VoIP Soft switch and the setup and deployment of complex Clearwire Telecommunications Services across 50 US markets enabling a compelling value proposition to optimize customer acquisition and satisfaction.

Ba, Mathematics

Activities and Societies: Sigma Phi EpsilonInitially attended College of Engineering (major - Electrical Engineering) for first two years.

Graduate School Of Mathematics

Business Administration

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program