Steve Potts Email and Phone Number
My career trajectory is marked by a deep commitment to innovation, leadership, and operational excellence within high-stakes environments. Beginning my post-MBA career in predictive analytics, I mastered the use of data to drive strategic insights, setting the stage for my ascent into significant leadership roles.At Walmart, I advanced from a Senior Buyer role, where I managed a $5.27 billion budget, to Director of Global People Innovation & Strategy. In these capacities, I spearheaded initiatives that transformed procurement strategies and revolutionized workforce management through technology, significantly enhancing efficiency and compliance across the global enterprise.As the Chief Operating Officer at Robbins Financial, I am at the helm of strategic operations, focusing on integrating advanced technology to optimize financial planning services and enhance client satisfaction. My role involves maintaining rigorous financial standards and leveraging extensive data analytics to ensure the firm's growth and compliance.In addition to my role at Robbins Financial, I maintain an advisory position at SDP Innovations, guiding the development of cutting-edge AI and UI/UX solutions. My extensive experience with platforms like Salesforce, ServiceNow, Workday, and Oracle underscores my proficiency in creating and managing advanced technological solutions and data-driven strategies.My operational expertise is further complemented by my ability to build and lead teams through complex challenges, fostering environments that encourage innovation and efficiency. This approach not only delivers exceptional business results but also supports continuous improvement and strategic agility across various sectors.Reflecting a continuous evolution, my professional journey highlights a robust blend of technology, strategy, and operations, driven by a foundational commitment to leveraging data and advanced analytics to deliver substantial value and transformative outcomes.
Robbins Financial
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Chief Operating OfficerRobbins Financial Sep 2024 - PresentBentonville, Arkansas, United States• Strategic Operations Leadership : Directing operational strategy to support ambitious growth targets, enhancing client services and operational efficiency• Innovation and Efficiency: Spearheading technological advancements and process improvements to drive operational excellence and client satisfaction.• Financial Integrity and Compliance: Ensuring financial oversight, compliance, and risk management to maintain operational integrity and regulatory standards.
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Chief Operating OfficerSdp Innovations, Llc May 2018 - PresentRogers, Arkansas, United States• Oversee operational strategies that streamline product development and market delivery, integrating advanced technology and analytics.• Leads operational initiatives to expand market reach and increase sales, focusing on scalable growth and enhancing customer acquisition through targeted product development strategies.• Spearhead front and back-end application development using first principles thinking, consistently focusing on optimizing user experience and interface.• Implemented comprehensive process improvements, enhancing workflow efficiency and reducing go-to-market times for new app launches.• Executed detailed process mapping for each app to guarantee an exceptional user experience, ensuring intuitive navigation and interaction.
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Director Of OperationsNorthwest Medical Center - Bentonville Sep 2019 - Mar 2021Springdale, Arkansas, United States● Led operations team with new initiatives and implementations of Value-Based Healthcare (VBH).and healthcare management of hospitals and clinics.Significant Accomplishments:● Managed 6 Payor Contracts - including Humana, United Healthcare, Cigna and BCBS, manages over 140 Physicians to ensure quality care was delivered to over 22K patients at the appropriate cost. ● Led multiple project management solutions to enhance Physician engagement and success.● Review and analysis of payor, physicians and patient data to identify areas of improvement.● Developed and oversaw KPI's for Physicians and developed improvement plans as needed that increased compliance from 36% to 98%.● Talent recruiting and onboarding of both on-site and remote teams who were leading efforts to enhance VBH initiatives, including teaching VBH to over 30 Medical Student Interns. -
Director - People, Strategy, Innovation & AnalyticsWalmart Mar 2014 - May 2018Bentonville, Arkansas, United States● Transformed and led the drive of innovation, digitization, and modernization of associate programs across the enterprise (Walmart, Walmart International, Sam’s Club and Walmart.com)Significant Accomplishments:● Walmart CEO, Doug McMillon and his direct reports (23 EVP’s) on 9/15/16 approved my proposal to move the manual Open Door process to a digital platform (app) after reviewing the full scope project via app demo that included user interface, key features and user experience from start to finish.● Designed the app with UI/UX to include the use of a human-centered experience while utilizing behavioral scientists with Walmart to ensure the associate experience was enhanced greatly compared to old state.● Utilized extensive research design methods to ensure product success for store, home office and end user levels with multiple case studies at each level.● Greatly reduced the number of days to resolve executive open doors from 11 days to 6.7 days, while also seeing an increase in volume of +43.99%. During my first year we exceeded the goal of 10 days for the first time in the team’s history and continued to beat this goal for 10 straight quarters.● Developed efficiencies and reach goal metrics for the Open Door Helpline team, which in the first year we answered 18,562 more calls than the previous year with the same headcount. We accomplished this while also seeing an increase in volume of +55.8%. ● Significantly increased our call answer rate from 62% in my first quarter to over 90% in FY17. -
Senior Buyer - Pharmacy Merchandising & OperationsWalmart Oct 2011 - Mar 2014Bentonville, Arkansas, United StatesEthical Awakening - Despite my current regret over my role as a Senior Buyer in Pharmacy at Walmart due to the recognized corruption within big pharma, I worked hard to manage procurement, streamline supply chains, and guarantee medication availability, all while unaware of the industry's broader ethical failures.● Oversaw budget of over $5.2 Billion, which included complete ownership of sales, profit and inventory.● Developed and led new and existing product lines within large, complex and high-risk categories and subcategories such as all Pain and Mental health drugs.Significant Accomplishments:● Exceeded sales, profit and inventory plan. This included sales increase of +3.97% ($5.27B), beat inventory forecast by -$30M, increased units sold (+3.95%) and increased scripts (+3.26%).● Captured $9.78M in cost savings, which included cost decreases, price protections and rebates.● Led suppliers/vendors through multiple Joint Business Partner (JBP) plans. Areas of focus included increased sales, profit as well as decreasing inventory for both parties. This is a joint plan with the suppliers therefore our goals/initiatives always focused on win/win outcomes. My goal was to grow not only Walmart business, but to assist my partners in building and/or growing their own business.● Took the lead for all pharmacy buyers to ensure success of multiple generic drug launches for 2013, known as the “Generic Cliff”. This included developing marketing materials, education of field to understand financial impact and monitor market share and response.
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Executive Director - Human Resources & Health OperationsBentonville Public Schools Aug 2006 - Oct 2011Bentonville, Arkansas, United States● Directly reported to the superintendent of schools and was accountable for developing, executing and assessing the strategic goals and direction of all human resource initiatives for over 2k employees with a $122M total budget.● Directed and led all HR functions, including hiring of all teachers/administrators, contract/salary negotiations, maintaining compliance with all State and Federal guidelines/codes/laws, policy and procedure development/interpretation/implementation, counseling/advising on employment decisions/concerns, personnel development/retention, employee evaluation/coaching/termination issues, legal compliance issues, consulted with District attorney on all legal issues, assisted with District calendar creation each year, assisted with professional development days, oversaw KRONOS time scheduling/attendance and managerial oversight, supported and directed of over 60 administrators, over 1,500 teachers/staff and over 200 substitute teachers. Significant Accomplishments:● Developed blueprint and led IT project team on new HRIS web-based system for more efficient data collection and less data entry errors by merging three separate and outdated HRIS systems into one. This in turn resulted in more effective and efficient hiring decisions. ● Achieved in my first year a savings of over $1M and an overall savings of over $3.5M during my current tenure by utilizing a more structured/analytical approach to staffing. I understood the importance of saving taxpayer dollars and applying them effectively to our District needs. ● Conducted yearly comprehensive market salary studies and developed over 200 job descriptions and job ratings. I made recommendations to the Superintendent and Executive Director of Finance for District raises that were completely supported by salary studies and data.
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Regional Vice PresidentRediclinic Dec 2005 - Aug 2006Houston, Texas, United States● Accountable for all elements of P&L and the development and execution of business and marketing plans consistent with strategic growth objectives for all clinics inside Walmart Stores and HEB Stores in 3 states.● Ensured continued growth in sales/services, marketing strategies, and operations were consistent with the company’s strategic goals and customer needs.● Oversaw all aspects of clinic operations and healthcare management such as controlling clinic expenses and labor costs.● Controlled compensation, promotions, and evaluations for all employees.● Recruited, interviewed, hired, trained, coached and motivated Master degree level employees.● Completed and submitted computer-based payroll on a bi-weekly basis, including bonus calculations.● Assisted VP of HR with life insurance, medical, and dental options with new staff in multiple States. Significant Accomplishments:● Steered project team in the UI/UX, development and creation of a new web-based electronic charting/record keeping/reporting platform for all clinics in TX, AR and OK. The program was in real-time and was accessible anywhere and at any time. This system allowed patients direct access to their lab results.● Developed and maintained RediClinic’s first P&L dashboard reports. -
Predictive Analyst ManagerWalmart Aug 2004 - Dec 2005Bentonville, Arkansas, United States● Worked directly with Workers Compensation and General Liability vice presidents/managers to produce executive level reports utilizing business research/statistics and other analytical methods.● Developed and maintained multiple dashboard reports for Saturday morning meetings, which were presented by key Walmart executives including Lee Scott, former CEO of Walmart Stores.● Provided leadership, support, and guidance to the Risk Management Department.Significant Accomplishments:● Reduced approximately $48.2M in GL & WC claims.● Presentations/reports were created to decrease accident rates and costs for both GL and WC.
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Director Of NursingWalton Enterprises May 2002 - Jul 2004Bentonville, Arkansas, United StatesConfidential Work -
Director Respiratory TherapySelect Specialty Hospital Jul 2001 - May 2002Fort Smith, Arkansas, United States● Responsible for the Respiratory Therapy Department P&L, which totaled $32.4M.● Managed, interviewed, recruited, hired, trained and scheduled all Respiratory Therapists.● Team Leader of JCAHO, OSHA regulations and Fire Safety.● Admissions Assessment Coordinator and Clinical Liaison.● Developed multiple Marketing Plans for patient acquisition and patient retention. Significant Accomplishments:● Conducted extensive medical research with Physicians/Medical Directors and implemented 8 protocols/procedures to reduce patient time on life-support (ventilator), therefore reducing in hospital stays and improving patient outcomes. -
Respiratory TherapistNorthwest Medical Center May 1995 - Jul 2001Springdale, Arkansas, United StatesRespiratory Therapist in SICU, MICU, NICU and ER.
Steve Potts Education Details
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Respiratory Therapy -
Nautic EdSailing
Frequently Asked Questions about Steve Potts
What company does Steve Potts work for?
Steve Potts works for Robbins Financial
What is Steve Potts's role at the current company?
Steve Potts's current role is Multifaceted innovative leader with experience ranging from start-up to the #1 Fortune 500 company..
What schools did Steve Potts attend?
Steve Potts attended University Of Arkansas, University Of Phoenix, Arkansas Tech University, Nautic Ed.
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