Freelance, travel and arts features writer for Men's Lifestyle Magazine MR.H

General Manager with part of The Restaurant Group chain of bars and restaurants. Currently based in the Edinburgh Omni Centre.

Deputy Manager with part of Orchid Group chain of bars and restaurants. The Walmer Castle is a British pub with a Thai restaurant. Providing immediate support to the General Manager with the overall running of the site and holding the site as acting General Manager during GM absences.Building and leading the bar and restaurant team and ensuring excellent service provided by both departments.Staff training and development.Stock taking, ordering and management.Cash handling, banking deposits and financial reporting to head office on a daily basisSales forecasting, labour forecasting and sign off of weekly payroll.Developing and building relationships within the local community to ensure repeat custom and customer loyalty.Promotion of time-sensitive head office offers to drive sales during low sales periods.Maintaining personal files ensuring all information is correct and up to date with all Non EU staff information within correct legal parameters.Maintenance of the building, keeping maintenance spending within monthly set budgets.Creating an enjoyable, warm environment for both staff and customers

Currently overseeing and managing a team of 14 sales and marketing coordinators ensuring they deliver the central marketing plan on a local level in their areas. Coaching and mentoring - offering sales driving advice and best practices whilst bridging the gap between commercial marketing and operations.Development and implementation of E-Marketing campaigns aimed at providing RTV during periods of low sales and around key dates.Creating and delivering PR campaigns alongside contracted PR partners.Developing local business-to-business relationships to maximise revenue opportunities for the restaurant and bar group and any additional areas available to hire by passing contacts back to the site.Aiding each site effectively drive local sales through key date activity and interaction with local events and campaigns.Monitoring, analysing and recording targets and progress from my sites and feeding back to commercial and operations at HO.Management of the central social media platforms and coordination of the site specific accounts. Developing SM strategies to engage with existing and new customers.Providing local sales, training and networking support on a site by site basis, adhering at all times to the central sales & marketing plan and building sales incrementally at site level.Running quarterly sales & marketing workshops alongside the training team.

To manage all reservations - online & offlineLocal delivery of the central marketing planLocal sales and marketing activityLocal B2B relationship developmentEvent productionPR partner LiasonData acquisition & managementCorporate SalesSales Ledger & depositsSocial MediaWeb content management and online listingsWebsite copy writingProof Reading

Freelance reviewer for free publication DV8 Oxford, covering locals bars and nightclubs