Steve is a retired Business Coach and Consultant who has over 35 years experience, 16 as a Board Director for a telecommunications manufacturer, with P&L accountability. He delivered profitable growth year on year, managing sales strategy, integrated marketing campaigns, contact centers, service delivery and service assurance teams. International experience includes managing multiple product development projects and their deployment across Europe and the US for blue chip companies in both IT and Telecommunications sectors. This included a pan European e-commerce platform and the procurement of an international voice-billing platform. He has, as a business consultant delivered significant results, providing mentoring to management teams and managing post acquisition integration. He has recovered lost revenue, and turned around ailing business units. The coach is also an experienced Interim manager, with strong leadership and motivational skills. He offers review, improvement, enhancement and the provision of best practice, for the people, processes and systems required to deliver a seamless and efficient customer journey through an organization.He is a member of the Institute of Directors, The Institute of Business Consultants, and a a registered and approved High Growth Coach for the Governments Growth Accelerator service.Specialties: With many years’ experience of managing people, systems and process for small, medium and large corporate enterprises in both the public and private sectors I can add value to your business by finding incremental revenue, improving margins, enhancing your customers experience and raising customer satisfaction levels."Independent, Objective, Effective"