Steve Prois Email & Phone Number

Woburn, Massachusetts, United States

Woburn, Ma

Greater Boston Area

• Coordinate the efforts of team to provide comprehensive alternative Transfer Agency reporting packages for investor relations.• Focus on risk mitigation through the design review and support of detailed control procedures.• In the process of completing and implementing internal SLA’s to meet client deadlines.• Has in-depth understanding of the different client structures, to effectively juggle training for the junior staff to ensure all deliverables are met accurately.• Interfaces with Investment Managers regarding investor on-boarding process as well as assisting with problem resolution.• Drives the group to adopt a proactive rather than a reactive approach to initiatives and client needs.• Promotes a culture of strict adherence to all corporate and departmental procedures

Greater Boston Area

• Takes responsibility to ensure the TA service delivery & client relationship for our clients is consistently met or exceeded. I ensure the department continues to adopt a proactive rather than a reactive approach to initiatives & client needs.• Ensures that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Drive procedural changes to improve performance of the department or of related business areas.• Exercise operational oversight within the department and make sound operational decisions.• Review subscription/redemption/transfer documentation for completeness and accuracy.• Oversee team of 3 Associates to ensure administrative duties are coordinated and completed.• Focus on development opportunities for direct reports and ensure a focus on non-operational management within the department• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven.

Ba, Political Science

Education record