Steve Quayhackx Email & Phone Number

Irvine, California, United States

Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Participate in activities designed to improve customer satisfaction and business performance. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects. Work directly with management and the client to handle escalated customers.

Handle Guest Concerns and Resolutions. Manage By Walking Around. Provide direct and effective supervision and guidance to theatre associates. Handle the cash flow operations of the theatre on a daily basis.§ Handle the hiring of new employees. Train new and current employees. Oversee and complete theatre administrative reports. Oversee the Human Resources Department at the location.