Steve Ritchie Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I lead the CSE Crosscom business across Victoria and Tasmania

Melbourne, Australia

I lead the CSE Crosscom Victorian business, which is apart of Australia's leading commercial communications provider.Specializing in design, supply, rental, service and installation, with a focus on mining, oil and gas, airports, construction, manufacturing, emergency services and security

Melbourne, Vic

At DKSH, I spearhead a team of 16 sales specialists, 9 customer care specialists, 3 product managers, 2 regional managers, and 1 customer care manger by monitoring performance and sales activities. I successfully enhance employee and customer experience and satisfaction rate by coaching and mentoring on a regular basis. I continuously increase existing customers spend and develop new business by conducting market research and identifying new opportunities. I oversee various processes, including P&L, marketing, and product operations in an efficient manner. Drive a culture change around professionalism by executing best practices. I develop financial report to monitor sales progress and presented to the group general manager. A few key accomplishments in this tenure includes: · Implemented SalesForce.com CRM platform and conducted forecasting and sales meetings to strengthen customer relationship and identify business needs. · Grew 10% revenue and GM by launching a series of new products in 2018 as well as raised 24% revenue and 22% GM in 2017. · Developed and executed an EPCM plan to grow the business and increase brand awareness.

Melbourne, Vic

As State Sales Manager of VIC/TAS/SA, I managed a team of 7 sales specialists by overseeing state sales operations in an efficient manner. I owned control over the profit and loss of $10M worth sales processes. I carried out culture change around professionalism to enhance customer experience. I conducted progress reports and presented to the national sales manager on regular basis. I built and maintained the existing Vic sales team by resolving all queries on time. Maintained DKSH market position in a declining market. A few key accomplishments in this tenure includes: · Replaced the non-preforming sales specialists in SA to enhanced profit ratio. · Improved DKSH brand name in the market place as well as maintained market position in a declining market by conducting marketing campaigns and implementing sales strategies. · Executed forecasting plans and arranged sales meetings on regular basis to monitor the sales performance.

Melbourne, Vic

I directed Motorola Solutions engagement with consultants by managing all the execution of work. I developed Motorola’s profile with the consulting community. I conducted training sessions to educate consultants on Motorola’s solutions. A few key accomplishments in this tenure includes: · Increased the consultant’s database by 4-fold in an efficient manner. · Established a consultant’s forum, annual consultant’s day, newsletters, lunch, and learns for motivation. · Improved Motorola’s profile with consultants at key trade events globally

Melbourne, Vic

At Vertex Standard, I led a team of 14 channel managers, 2 product managers, and 1 marketing manager by overseeing the distribution channel of Asia Pacific. I strategically planned and incorporated Vertex Standard into Motorola to increase operational efficiency. I built a new sales team for Asia region by selecting best talent and conducting training sessions in accordance with company policies. I escalated and maintained the existing Vertex Standard channel to streamline channel processes. I held responsibility for the P&L, marketing, and product development, while launching new products. A few key accomplishments in this tenure includes: · Boosted the Sth East Asia business by 3-fold within 4-years as well as developed a market plan and rewards system from scratch. · Researched and established new markets/countries and successfully grew market share.

Melbourne, Australia

Identified, appointed and motivated new dealers.Identified and develop marketing plans for each individual channel partnerCoached and mentored dealer principles in optimizing there potential growth opportunities

Singapore

Grew the existing Chinese business 6 fold in 2 yearsExpand and maintain the emerging sales opportunities in the Asian region

Auckland, New Zealand

Re-established Motorola’s presence in New ZealandRebuilt the market and the dealer channel confidence in the Motorola brand.Grew the business 19% year on year.

Melbourne, Australia

Grew profits by10% Negotiated with financial institutions and suppliersRight sized the organization