Steve Chavez Email & Phone Number

Thousand Oaks, Ca, Us

Agoura Hills, California, United States

• Orchestrate multi-platform digital marketing symphonies that captivate audiences and skyrocket brand awareness, user acquisition, and revenue growth.• Conduct data-driven marketing experiments, crafting irresistible campaign calendars that win leadership approval and ignite success.• Deploy triggered, segmented, and personalized email and SMS campaigns with surgical precision, leveraging the full potential of marketing automation tools.• Forge strategic alliances with social media and IT teams to optimize performance, hone audience targeting, and unleash the power of segmentation.• Decipher campaign analytics, transforming raw data into strategic gold that propels optimization and fuels key metrics.• Pen compelling, audience-obsessed copy, SMS, social posts, and ad creatives that strike a chord and leave a lasting impact.• Scout the ever-evolving landscape of marketing technology, identifying game-changing tools and features to supercharge growth.• Empower teams with Martech mastery, crafting SOPs and workflows that streamline adoption and unlock the full potential of new platforms.• Bring campaigns to life with visually arresting graphics, images, and assets that dazzle across multiple channels.

Agoura Hills, California, United States

• Crafted captivating email marketing campaigns using Klaviyo, sparking engagement and igniting brand loyalty.• Translated complex marketing analytics into compelling presentations, equipping stakeholders with actionable insights to propel campaign performance.• Conducted meticulous A/B testing experiments, fine-tuning email components to achieve sky-high open and click-through rates.• Collaborated with key stakeholders to align marketing strategies with overarching company goals, ensuring a unified vision for success.• Harnessed the power of Google Analytics to dissect email metrics, enabling data-driven decision-making that optimized performance.

United States

• Championed Adobe Campaign adoption across all international markets, empowering global marketing teams with clear, concise training that demystified technical complexities.• Assessed business needs and implemented projects that unlocked the full potential of Adobe Campaign for global marketing teams.• Wielded Dreamweaver expertise to refine email designs, ensuring pixel-perfect precision prior to deployment.• Leveraged Adobe Analytics CRM to track and communicate campaign results, fueling data-driven planning for future initiatives.• Harnessed Adobe's Workfront Project Management platform to streamline project tracking, resource allocation, and communication, driving enhanced productivity.• Generated insightful reports using Workfront's data analytics tools, informing strategic decision-making and elevating project success.• Conducted meticulous QA for email campaigns and audiences, ensuring flawless execution and optimal segmentation.• Utilized Litmus to guarantee email compatibility across diverse clients and platforms, delivering a seamless user experience.• Safeguarded compliance with IT standards and managed integrations with Adobe Analytics, Adobe Experience Manager, and OneTrust.• Spearheaded digital platform improvements for marketing teams, delivering automated digital analytics reports to key stakeholders.• Orchestrated Adobe Connect, Zoom, and Microsoft Teams meetings with finesse, ensuring seamless collaboration and communication.

Westlake Village, Ca

• Developed and optimized MySQL queries to enhance list performance and segment customer data• Created data visualizations using Tableau to present campaign insights and guide strategic decisions• Analyzed email and SMS campaign metrics to identify trends and opportunities for improvement• Utilized data-driven insights to refine customer journey logic and optimize engagement rates• Conducted in-depth analysis of deliverability metrics, resolving blacklist issues through data-backed solutions• Collaborated with cross-functional teams to implement data-informed process improvements

Greater Los Angeles Area

• Spearheaded the migration from Cheetah Marketing to Adobe Campaign Classic, ensuring a seamless transition and optimal platform performance.• Emerged as the go-to Subject Matter Expert for Adobe Campaign Classic, providing strategic guidance to fellow developers.• Designed flexible workflows that aligned with existing Cheetah Digital campaigns, maximizing efficiency and effectiveness.• Executed campaigns across 30 distinct markets, targeting multiple audience segments with precision and impact.• Collaborated with IT, data scientists, analytics, creative teams, and campaign owners to ensure optimal configuration and development within Adobe Campaign.• Provided strategic input on email design and testing procedures, driving continuous improvement and innovation.• Proposed data-driven segmentation strategies based on open and click rates, enhancing engagement and delivering targeted experiences.• Streamlined email tracking schedules to optimize deployment processes and accelerate results analysis.• Developed email coding and optimized templates for future campaign deployments, ensuring scalability and consistency.

Santa Monica, Ca

• Orchestrated email campaigns using SailThru ESP, analyzing performance and delivering data-driven recommendations to optimize future initiatives.• Harnessed SailThru's built-in CRM tool to extract actionable analytics and present compelling insights to guide email deployment strategies.• Developed monthly email marketing calendars, ensuring flawless execution through meticulous proofing, QA, and segmentation.• Managed email service providers and mobile push notifications through Sailthru, maximizing reach and engagement.• Presented results and analysis to management through impactful meetings and presentations, driving strategic decision-making.

Westlake Village, Ca

• Spearheaded the transition of email creative from print to digital formats at Guitar Center, delivering compelling presentations on design best practices.• Demystified complex technical design concepts and secured executive buy-in for responsive email templates by translating technical details into easy-to-understand language.• Administered a massive email marketing database exceeding 4 million contacts, ensuring optimal list hygiene and performance.• Oversaw the planning, development, and execution of diverse email campaigns, spanning promotional, engagement, transactional, real-time, segmented, and triggered initiatives.• Analyzed and refined email campaigns based on key performance indicators, including Open, Click, Direct Attribution, and Sales Margins.• Leveraged MicroStrategy and Adobe Analytics to measure email campaign success, presenting weekly results and guiding future marketing strategies.• Extracted data from the organization's business intelligence database, conducting in-depth analysis to uncover actionable insights.• Collaborated with the direct mail team to ensure seamless timing and consistency between digital and non-digital departments.• Presented critical metrics to management and proposed data-driven alterations to segmentation and campaigns based on A/B testing and comprehensive analysis.• Partnered with diverse teams, including Brand Managers, Marketing Analysts, and Copy teams, to elevate email marketing initiatives.• Supported the planning of a monthly promotional email calendar and conducted rigorous Quality Assurance for outgoing communications.

Thousand Oaks, Ca

• Harnessed the Unica platform to identify and optimize email segmentation for various journals and publications, maximizing engagement and relevance.• Collaborated with Marketing and Sales teams to identify and track audience-specific data, enabling targeted communications.• Provided ongoing campaign status updates to MarCom Managers and key stakeholders, ensuring transparency and alignment.• Worked closely with stakeholders to complete campaign-related documentation, ensuring accuracy and compliance.• Delivered timely updates on campaign workflow development, proactively communicating schedule changes and progress.

Thousand Oaks, Ca

• Prepared the Journals Month end file (included submitting updated numbers to the corporate KPI dashboard) and emailed out to the company• Submitted hierarchy file to HighWire• Updated Rolling 12-month usage file• Updated consortia and non-consortia pivot table on US and UK servers• Obtained data feeds from the FTP sites fr Journals and Sage Research Method/Sage Knowledge• Prepared Sage Knowledge/Sage Research Method month-end report• Prepared Quarterly Cost Per Download file

• Communicated to homeowners and Real Estate Agents via phone and email in order to provide information and status on short sales in progress.• Utilized SalesForce and Equator systems to update and advance files. Documented details of calls and communications.• Received and audited paperwork required to complete short sales such as 4506T, RMA, Third Party Authorizations, Utility Bills, tax forms, pay stubs and bank statements. • Updated and logged necessary information into bank systems to track the progress of Short Sales.• Decline files as needed based on government guidelines.

Agoura Hills, California, United States

• Led a team of 5 across sales regions, acting as a central point of contact between the sales team and other departments• Managed pay and performance requests from Sales Reps and Managers, investigating and submitting them as needed• Served as the go-to resource for Search Engine Optimization (SEO) inquiries• Conducted market allocation analysis and revenue projections to inform sales strategies• Worked with system analysts to resolve technical issues impacting the sales team• Maintained and updated performance tables to ensure accurate tracking• Developed and delivered training and documentation to support the sales team

Anaheim Hills, Ca

• Oversaw a team responsible for assigning and reassigning customers and prospects throughout sales campaigns• Provided reports and updates to all Southern California Sales Branches• Reviewed, corrected, and redistributed campaign assignments to accommodate seasonal or organizational changes• Collaborated with Branch Managers to negotiate assignment corrections as needed• Liaised with Union Representatives to address inquiries related to the collective bargaining agreement• Investigated sales legitimacy and communicated concerns to Sales Operations

Anaheim Hills, Ca

• Created the ASQ/Quality Unauthorized Report based on GM Claims summary site and Unauthorized forms for monthly conference calls• Managed cell phone and Edge Card ordering, tracking, and billing for the Western Region• Tracked Yellow Pages books in canvass and verified commission rates on rate sheets• Processed appeal requests for sales reps and coordinated with MSAs on related issues• Generated self-designed reports from multiple databases for management, modifying them based on business needs• Tracked Boost activities and requested campaign extensions as necessary• Prepared weekly reports to measure rep performance and quality at various levels• Ensured timely processing of "into PBD" and "out of PBD" customer sales, maintaining a log sheet of cross-sale accounts• Handled query resolution, coordinating with GMs, Credit Waivers, and Credit Dept as needed• Prepared commission payment worksheets for local reps and maintained files and records of cross-sale customers

Anaheim Hills, Ca

• Compared system data to key line information on documents, updating database records rapidly and accurately• Tracked and tallied defect types for each operator to ensure quality control• Prioritized ad placement based on production status to meet deadlines