Steve Sam Email & Phone Number

• Assist customer on Islamic Banking + Conventional Banking Products. • Assisting the customer over the phone regarding credit cards, payments, accounts, Over drafts, loans, Insurance and many other products of the banks • Solving then customer query and providing the First time resolution. Understanding the customer query/ complaint and resolving at the particular time or else escalating the complaint to the concerned department.. Cross-selling of products like Balance transfer, Credit Cheque, loans, A/c. company accounts and mortgages, Insurances and Many more.

3 Global Services Telecommunications company• Assisted Sales & Operations Team in the Retention department which involved duties such as correspondence, objection handling, retaining customers and upgrading their contract terms and provide services to customers in any product related queries in the Retention department.• Organized conducting daily briefing and updating the handset stock availability.• Work as a senior advisor in the Retention department for 16 months.• Sent out customer packages and followed up on rush deliveries.• Also assisted in shift rotations to accommodate clients’ requirements.

• Dealing with all kinds of customer queries such as explaining their account details, technical support, upgrading their accounts and collecting payment for SKY television and telecommunications.