Category management for beverages including beer, wine, spirits at the Island Market in Eastsound, Washington. Responsibilities include display, merchandizing, supplier relations, promotions and event planning/execution.

• Increased customer loyalty performance metrics 15% on a year over year basis from 2010 to 2013, by coaching my teams how to optimize Verizon offerings to the enterprise’s cost line.• Coordinated enterprise-wide sales and marketing initiatives for integrated business development execution, including executive briefings, technology reviews, POC trials, e-commerce solutions and lifecycle management• Business development responsibilities for enterprise accounts nationally including Microsoft • Delivered consistent revenue, customer growth and strategic data penetration at 115% to plan

• Implemented loyalty programs to reduce churn in top 25 accounts, which included: Bill Audits, Rapid Replacement Handsets, Quarterly Business Reviews and dedicated internal sales support • Leadership of a team of 11 individuals to hit sales targets and performance metrics in enterprise accounts• Delivered 22%, 34%, 28% and 39% year over year sales growth in ’03, ’04, ’05 and ’06, respectively. • Closed numerous enterprise accounts contracts worth over $36,000,000 in annual revenue• Integrated customer feedback to improve loyalty via focus groups, customer advisory panel and quarterly newsletter

Channel Manager• Marketing liaison between the Western Region and our Folsom, CA Telesales team charged withchannel sales forecasting, promotional training, customer satisfaction and churn metrics• Communications and Marketing lead for all customer base loyalty and business development initiatives including lifecycle management, churn propensity, save tools, outbound campaigns and CRM utilization• Program management of the Telesales distribution channel for pricing, product, and promotional offers• Project lead to integrate the marketing functions for the CommNet acquisition into the Western Region Inside Sales Manager• Managed a team of 100 staff including sales, operations, training and reporting• Increased channel sales by 65% from ‘96 to ‘97 and improved closing ratio by 37%• Shifted overall distribution mix in the Inside Sales channel from 8% in ‘96 to 14.8% in ‘98• Launched SMB focused acquisition and retention outbound team• Managed a $5,000,000 G&A budget to plan

• Acquired, developed and retained Government and Corporate Accounts • P & L responsibility for an annual budget of $3,500,000• Tripled retail service revenue and quadrupled customer base in 2 1/2 years with a 70% market share • Executed channel contracts for 6 distribution partners in newly expanded territory

• Exhibited successful territory and key account development to achieve sales objectives • Managed and developed a diverse National, Regional and Local third party distribution territory • Grew distribution outlets by 30% and delivered year over year sales growth of 46%