Steve Shields Email & Phone Number

London, United Kingdom

John Stow House, 18 Bevis Marks, London Ec3A 7Jb

An exceptional Software Testing Professional with 15 years experience in managing a portfolio of both small and large complex solutions, encompassing: WDX CRM, Client Portal, OAP (Online Application Portfolio), DMS (Document Management Service), Corporate Wi-Fi upgrade, Contract Note Automation, AutoRek Cloud Deployment and Migrations from Legacy Systems.

London, United Kingdom

Whilst working with UNISYS, I was responsible for the Testing of mission critical services for the Metropolitan Police, encompassing the suite of technologies that make up the Command and Control systems including the 999 / 101 call handling service and public order event management. I have an infinity for problem solving and an ability to organise and manage conflicting priorities in challenging situations. Playing a lead testing role in their shift towards mobile / digital applications. Vast experience of Project and Change Management and working within the ITIL / Agile / Scrum Project Management methodologies.

Surrey

Employed by Surrey Police as a Designated Investigation Officer within their Criminal Investigation Department. My role was to provide specialist professional guidance and support, and actively investigate crimes.

London, United Kingdom

My position of Communication Officer was based at ‘Metcall’ in the Lambeth Call Centre. This role serves members of the public, with a first point of contact for both emergency and non-emergency calls. Information acquired needed to be quickly digested and disseminated in order to respond with the appropriate action(s). The Public and Police Officers safety are always of paramount importance; therefore, accuracy was a key skill requirement. This role required the ability to listen carefully and when necessary probe for further details, with the confidence to make decisions and remain calm under pressure. In addition to dealing with members of the public and police personnel, I was also in constant liaison with various internal departments, county forces and external agencies. I was a CAD Mentor, CHS Coach and was also PNC trained.

London, United Kingdom

Experience in handling data to produce and analyse information with the ability to identify and recognise trends and behaviour patterns along with recommendations for inclusion into Management Information Reports.I later moved into the role of Reconciliation Officer, where I was able to use my analytical and problem-solving skills to identify and resolve global account discrepancies

London, United Kingdom

As the Test Key Manager and Vault Custodian, I was responsible for the overall management of these departments. These roles required the ability to: manage staff and liaise at all levels as well as being able to work under pressure, ensuring tight deadlines and service targets were met. Clear thinking and confident decision making were vital to the smooth running of the departments.