Steve Spence Email & Phone Number

South Africa

EUCafrica was aquired by +OneX in September 2022. As such my role continued as per EUCafrica with the addition of clients who could make use of other services offered within +OneX's expanded capabilities.Employed as a senior EUC Engineer and re-certified as CCA-V in December 2020. Also certified as CCP-V in January 2022 and achieved both CC-VAD-MA (August 2020) and CC-Content Collaboration certifications (March 2021) as well as a ControlUp Administrator certification. Client industries include Travel, Education, Retail, Communications, Finance, Medical and others. Tech lead on several clients with support provided on several new technologies.• Consulting to various clients to support and maintain environments as well as provide pro-active monitoring and monthly reporting to clients to assure environment stability and success.• As well as consulting services, also involved in hands-on assistance to clients depending on their needs. From image management and patching to upgrades and new deployments right through to assisting with advanced user support where local resources require assistance. A complete service across all areas of support and advise is provided as needed.• Work with and maintain strong working relationships with partner and other 3rd-Party vendors to provide the best overall support to clients and strive to provide best in industry support in overall End User Experience, Security and Total Cost of Ownership.• Constant assessment of client environments and provide reports to highlight potential improvements to the above three pillars of success and provide recommendations and changes where necessary to best achieve optimizations in these three spaces.• Provide support to clients during BAU vacancies to ensure business continuity during recruitment periods and general cover for shortages in this space.

Johannesburg

Employed as a senior EUC Engineer and re-certified as CCA-V in December 2020. Also certified as CCP-V in January 2022 and achieved both CC-VAD-MA (August 2020) and CC-Content Collaboration certifications (March 2021) as well as a ControlUp Administrator certification. Client industries include Travel, Education, Retail, Communications, Finance, Medical and others. Tech lead on several clients with support provided on several new technologies.• Consulting to various clients to support and maintain environments as well as provide pro-active monitoring and monthly reporting to clients to assure environment stability and success.• As well as consulting services, also involved in hands-on assistance to clients depending on their needs. From image management and patching to upgrades and new deployments right through to assisting with advanced user support where local resources require assistance. A complete service across all areas of support and advise is provided as needed.• Work with and maintain strong working relationships with partner and other 3rd-Party vendors to provide the best overall support to clients and strive to provide best in industry support in overall End User Experience, Security and Total Cost of Ownership.• Constant assessment of client environments and provide reports to highlight potential improvements to the above three pillars of success and provide recommendations and changes where necessary to best achieve optimizations in these three spaces.• Provide support to clients during BAU vacancies to ensure business continuity during recruitment periods and general cover for shortages in this space.

Johannesburg Area, South Africa

Employed as a Citrix Engineer at EOH and re-certified in May 2017 as required to perform Citrix support and consulting tasks to clients base. Client industries vary but include Banking, Construction, Real Estate, Legal, Medical and others. Initially hired to oversee SLA operations but tasks later extended to client builds and deployments as well as upgrades and assessments. Job tasks include:- Monthly support of SLA customers to support and maintain environments as well as provide monthly reporting to clients to assure environment stability and success.- Attend regular Client operations, CAB, Vulnerability and Consulting meetings to support and secure environments, as well as propose improvements, upgrades and optimizations to maintain client satisfaction as well as drive cutting edge technology is delivered within client businesses.- Maintain strong client working relationships with clients and other third-party vendors to ensure that trust in the support and consultative aspects of the services offered were maintained and best practices observed wherever possible.- Create and provide assessment, statistical, proposal and environment build documentation to clients as requested or required.- Collaborate on advancing and improving internal processes and procedures to constantly provide improved services and opportunities to existing customer base. - Constantly seek to find areas where clients could further benefit from their future investment in technology by road-mapping their technologies and striving to improve on their current return on investment. - Attend regular vendor seminars to understand the future of the technology and understand how best to position the client's needs to align with the vendor's technology roadmap.

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Employed as an Operations Manager to overhaul and manage off-site security monitoring for a largegold mining operation. Creation of structures, strategies, processes and procedures to service this high demand client was required from the outset. Understanding of the industry as well as the operationaland security requirements of the client had to be established and challenges understood and addressed.Obtained necessary Private Security Industry Regulatory Authority (PSIRA) certification required toperform the role. Was also responsible for, and later assisted with, the oversight of the IT functionswhich included end-to-end client communications networks, maintenance of routing and infrastructuresecurity as well as all in-house IT support and upgrades. Job tasks included: Client site visits to understand specific industry and site security requirements and togetherwith local security management develop effective and dynamic processes to deliver improvedmonitoring services to the client. Fulfill all staff recruitment, disciplinary and termination duties to manage my team of up to 25employees and deliver industry relevant training as well as monitor and drive improvedperformance levels from all employees. Also create site specific documentation to assist withtraining and knowledge sharing. Maintain strong working relationships with senior client and security management to fosterregular and valuable feedback as an ongoing measure of performance and service delivery.Also with local and onsite technical resources to ensure optimal use of technologies. Deliver monthly and weekly client statistics reporting to reflect progress and analysis ofservice levels. Utilise experience in IT industry to ensure that effective processes and planning surrounded allIT decisions and implementations and to ensure best practice is observed where possible.Liaising with 3rd-party providers to ensure effective service delivery was pivotal.

Johannesburg Area, South Africa

Employed as a Citrix Systems Engineer for Africa’s only Platinum Citrix Partner company andqualified as a Citrix Certified Administrator in January 2012. Tasked to provide onsite and offsiteservices such as support, installation, maintenance, upgrades and to optimize and grow Citrixenvironments for client companies in a vast array of industries including Education, Engineering,Medical and Construction. Later tasked to oversee the company’s 1st-line support services. Job tasksincluded: Regular onsite meetings with a view to understand opportunities to improve systems andoptimize current use of infrastructure as well as propose and implement improvements basedon the assessments made. Manage assigned client billing and support statistics as well as to generate monthly reportingto ensure customer satisfaction. Identify opportunities to provide improved services and product delivery to existingcustomers. Develop and maintain strong working relationships with local client support staff to helpensure contractual stability and longevity. Deliver essential client documentation including scope-of-work and build as documentation.

London, United Kingdom

Promoted into Global Infrastructure and Operations team, primarily supporting the EMEA region, butalso fulfilling responsibilities at an APAC, NTAM, LTAM and global level. Supported a user base ofapproximately 11000 users at a regional level and 23000 users at a global level. Job role requiresregular regional and international travel. These functions are in addition to continued support of UKoperations. Job tasks include: Lead engineer responsible for Sophos Antivirus deployments, Enterprise upgrades anddealing directly with global vendor account management to ensure product satisfaction andfunctionality. EMEA lead engineer involved in global migration from Domino mail system to Exchange. Regional design, installation and support of EMEA Citrix XenApp infrastructure. Administration of Citrix NetScalers to provide external access to internally hosted Citrixenvironment and web-based applications. Regional support of VMware infrastructure as well as assisting with global upgrade of VCS toversion 4.1. Support of SAN infrastructure and management of storage on both 3PAR SANs and HPSAN/NAS storage. Assisted regional Microsoft SQL DBA with general SQL support. Assisted application development team with implementation of tested UAT applications intolive production environment. Administration of LFT and FTP environments. Migration of sites onto global network and AD. Providing proposals and solutions to local European markets based on budgetary andinfrastructure/hardware specifications and requirements. Working as part of a Global NOC - tracking, updating and resolving support tickets raised bylocal IT teams globally. Following strict change control procedures outlining risks and rollback plans for any major or minorchanges. Working with various other WPP companies’ support teams on a range of projects varying fromantivirus software to virtualisation and consolidation.

London, United Kingdom

Promoted into UK Networking team as Network Administrator to support systems used by over 2000users at various locations within the UK. Job tasks included: Design, implementation and maintenance of UK Citrix XenApp environment as well as CitrixEdgesight reporting tools. Support and administration of UK VMware Infrastructure. 3PAR SAN Administration. UK hardware support including assisting with installation of HP Blade Systems. Active Directory Administration. Responsible for UK Server and Desktop antivirus software. Scripting and automation. Installation and administration of Websense web monitoring software and maintenance of backenddatabases. Assisted with backups using Symantec Backup Exec software. Administration of Symantec Enterprise Vault software used for data archiving onto more costeffective storage solutions. Maintenance of Solarwinds monitoring software. Administration and maintenance of Zetafax fax software solution. Providing monthly SOx compliance documentation.

London, United Kingdom

Member of a small team providing 2nd and 3rd line Desktop support to approximately 700 users. Alsoprovided assistance to on-site networks team as an additional responsibility. Job tasks included: Liaising with external support companies to organize and co-ordinate support of on-sitehardware, specifically with Blackberry and IBM products. Involved in testing in-house software prior to rollouts, as well as maintaining functionality ofthird-party software and systems. Support of video conferencing unit and AV equipment in meeting rooms prior to and duringpitches and meetings. Implementation of various projects and regular after-hours work when necessary. Creation and maintenance of PC and laptop images to improve service to client. Creation of documentation to standardise the setup and configuration of software.

London, United Kingdom

Member of a team of five providing 2nd and 3rd line IT support to over 300 users, including executivesupport to directors, from Media Agencies (Initiative & BrandConnection) based in London andDublin, requiring regular travel to Dublin. Involved in solution and implementation of variousprojects. Further details are available on request.

London, United Kingdom

Member of a small team responsible for the logistics behind the transfer of approximately 3500 PC’s innumerous phases, to a single GSK site, from various satellite sites in and around London. Gainedvaluable Project Management and Project Co-ordination experience. Contract was also extendedbeyond the completion of the project. Further details are available on request.

East London, South Africa

Member of a team of eight Customer Support Officers in the Southern Region responsible for thesetup, installation and maintenance of approximately 1500 PCs and laptops, as well as all supportingInformation Management hardware. The position involved a substantial amount of travelling usingcompany pool vehicles. Assisted in the development and implementation of an I.M. Asset AuditSystem. Completed an A+ equivalent course. Further details are available on request.