Employee and patient-centered leader who utilizes a high degree of emotional and job-based knowlege and skill. Analyzes performance metrics to improve efficiency, client satisfaction, and resource use, while overseeing procurement, logistics, and quality assurance to optimize operations and service standards. Leads team training, ensure regulatory compliance, foster partnerships, and manage daily healthcare operations to enhance patient care and client satisfaction.

Monitored KPIs to improve efficiency, patient satisfaction, and resource use, while implementing strategic procurement, inventory cost reduction, and regulatory compliance practices. Led team training, fostered partnerships, and managed daily operations to enhance staff and patient satisfaction, optimize logistics, and uphold quality assurance standards across healthcare services.

Oversaw procurement and financial operations across multiple locations, ensuring alignment with corporate standards and optimal resource allocation. Managed budgeting, team leadership, vendor relationships, and regulatory compliance, driving efficiency, cost control, and strategic growth through effective procurement practices and performance monitoring.

Experienced in managing product, reimbursement, and customer service initiatives for sleep therapy campaigns. Successfully exceeded performance expectations through process improvements and operational efficiency. Skilled in identifying reimbursement opportunities and enhancing payer relationships to drive growth. Streamlined patient and referral workflows, significantly reducing staff workload and improving turnaround times. Provided strategic input to leadership, contributing to policy enhancements and operational improvements that supported organizational success.

Led performance and clinical management for a national home medical device company in the Upper Midwest, later advancing to a corporate role to drive process improvements across multiple branches. Partnered with leadership to implement operational enhancements across sales, distribution, and clinical services. Managed cross-functional teams and built partnerships with healthcare providers to expand patient services for oxygen and CPAP. Spearheaded cost-saving initiatives, optimized workflows, and supported accreditation efforts, strengthening industry relationships.

Managed full P&L, business development, and operations for the nation’s largest home medical device provider, serving a large patient base with respiratory and mobility services. Oversaw staffing, expenditures, equipment utilization, and inventory to optimize profitability and operational efficiency. Collaborated on annual budgeting and directed a team across customer service, sales, accounts receivable, clinical operations, and distribution. Conducted facility audits to ensure compliance with federal, state, and local laws, as well as accreditation standards.Successfully enhanced branch profitability by streamlining operations and reducing costs. Led efforts to improve billing processes, reducing payer denials and optimizing revenue cycles. Implemented system upgrades to track patient orders and improve resupply efficiency, driving operational improvements and patient outcomes.