Steve Tilbury Email & Phone Number

Maple Ridge, Bc, Ca

• Achieved expert knowledge in Salesforce CRM • Plan and execute CRM strategies across Western Canada• Developed and maintained key relationships with Operating Companies across Western Canada (Victoria, Vancouver, Kelowna, Edmonton, Calgary, Regina and Winnipeg)• Work closely with all departments to ensure the CRM solution works effectively for all aspects of the company• Support and engage senior leaders, managers and supervisors, to help them fulfill their role in Salesforce• Developed and executed a detailed CRM Roadmap to maximize user engagement and understanding• Designed and implemented a National scorecard to maximize Sales Coaching and increase user adoption• Streamlined multiple processes into a National solution using new forms created in InfoPath and hosted in SharePoint

• Application expert for Microsoft Dynamics CRM• Responsible for providing support to end users in the efficient and effective usage of CRM• Formed a deep understanding of the business and provided a Business/Sales perspective to project teams• Created clear and effective presentations to be used with Business audiences of various levels• Key area of responsibility was to manage the escalation process during system issues• Responsible for all aspects of the software development life cycle: Planning, implementation, testing, documenting, deployment & maintaining/supporting

• Designed & implemented a National eCommerce solution for customers• Successfully completed the conversion of over 600 local customers to a new ordering application• Exceeded annual targets to increase the amount of customers using the on-line ordering application• Provided IT support to the Sales Department, consisting of over 100 associates• Responsible for the training & development of all new Sales Associates and their technical requirements• Project Lead for the roll-out of a new order entry application for the Sales Department• Recognized for being extremely adaptable to the constantly changing work environment

• Administrator of Access International’s OrderWriter application• Project member during the conversion of over 300 customers from a dial-up application to an on-line application• Primary technical contact for customers and internal sales rep support• Reduced operating costs by successfully achieving goal of over 80% of orders sent electronically• Responsible for the design & implementation of a Disaster Recovery Plan