Steve Tompson Email & Phone Number

Stockholm, Stockholm County, Se

Denver, Co, Us

-Led a team focused on building algorithms and tools using AWS Sagemaker, MLFlow, and Looker. We use ML, AI, and other data science methods (including A/B testing, regression, classification, clustering, NLP, and neural networks) to drive more efficient and automated operational processes and empower more targeted and personalized customer support.-Managed a large-scale cross-functional initiative that involved almost 50 data scientists, developers, and engineers to migrate Guild's data pipelines to a new Salesforce instance, including rebuilding most of Guild's data warehouse, BI reporting, marketing data, and ML capabilities.-Built out ML capabilities at Guild, including expanding ML Engineering capabilities and delivering innovative ML-powered solutions that led to 10-50% uplift in funnel conversion and other key business outcomes.-Championed a data-driven culture, established rapid prototyping practices, and organized a company-wide data insights conference.-Tools and Tech Stack: Python, Jupyter, Git, SQL, Snowflake, dbt, Airflow, AWS Sagemaker, MLFlow, Marketo, Salesforce, Algolia

Denver, Co, Us

-Led a team focused on coaching, marketing, and financial analytics using NLP, ML, A/B testing, and other analytical methods to identify ways to improve service quality, marketing effectiveness, and help Guild students persist.-Developed multiple algorithms and AI-powered tools, including a tool that led to 50% increases in customer engagement with proactive outreach and a neural network that was able to accurately predict customer segments using only a few data points.-Tools and Tech Stack: Python, Jupyter, Git, SQL, Snowflake, dbt, Airflow, AWS Sagemaker, MLFlow, Marketo, Salesforce

Denver, Co, Us

-Built NLP and ML-based call transcription and analysis tool to quantify coaching quality during coach-student interactions, which led to 10% boosts in the quantity of coaching skills present in calls and similar boosts in overall call dynamics.-Founded and organized a company-wide conference to foster a strong data-driven culture, improve visibility into what our team does, and foster better cross-functional collaboration.-Established strong relationships with operations leadership, serving as a go-to resource for thought partnership and guidance when leaders wanted to know something about data at Guild.Collaborated with cross-functional partners in marketing, training, and operations to deliver NLP-based email outreach strategies.-Tools and Tech Stack: Python, Jupyter, Git, SQL, Snowflake, dbt, Airflow, AWS Sagemaker, MLFlow

Denver, Co, Us

-Worked with cross-functional partners in operations and data engineering to build a transcription pipeline that automatically transcribes phone calls, unlocking the ability to quantify the quality of support Guild coaches are providing students.-Conducted analysis of coach responsiveness and developed a dashboard to enable coaches to track how quickly they are responding to student inbounds, leading to 25% improvement in responsiveness.-Organized a working group to help other team members develop new analytical skills in natural language processing and machine learning.-Tools and Tech Stack: Python, Jupyter, Git, SQL, Snowflake, dbt

Adelphi, Md, Us

-Used Python to apply natural language processing and network science tools to identify themes and interpersonal dynamics in dyadic conversations and study their impact on brain connectivity patterns.-Used Python to merge longitudinal data from multiple data sources (surveys, wrist actigraphy, fMRI, and task performance) and apply machine learning algorithms to predict changes in cognitive performance over time.-Presented research findings to Army stakeholders and wrote white paper on research best practices. -Tools and Tech Stack: Python, Jupyter, Git, fMRI, EEG, Linux, cloud computing

Philadelphia, Pa, Us

-Trained in network science methods to describe local and global structure of social networks and brain networks.-Used Python, SQL, HTML, and JavaScript to design a multi-part online behavioral experiment, merged data from each part, and managed the resultant database of thousands of participants.-Led large-scale project with an interdisciplinary team of 3-5 researchers in Psychology, Engineering, Physics, and Neuroscience to study how people learn which communities individuals in their social network belong to.-Tools and Tech Stack: Python, Jupyter, Git, SQL, HTML, JavaScript, fMRI, Linux, cloud computing

Ann Arbor, Michigan, Us

-Trained in advanced statistical methods including general linear models and multilevel models.-Designed and collected data for multiple large-scale fMRI studies that tracked changes in attitudes over time.-Managed and prioritized workflows for teams of 5-10 undergraduate researchers to conduct cross-cultural psychology research and deliver impactful work.-Maintained a database of longitudinal surveys, genetic data, and neuroimaging data.-Tools and Tech Stack: Python, Matlab, R, SPSS, Linux, cloud computing, fMRI, EEG, HTML, Qualtrics

Ann Arbor, Michigan, Us

-Managed data collection, personnel, and ethics compliance for multiple decision-making studies.-Tools and Tech Stack: Matlab, SPSS, Linux, cloud computing, fMRI, EEG

Kyoto, Jp

-Designed a website tracking tool to study how people in Japan use online reviews to make decisions.-Conducted interviews and designed surveys to identify motivational factors that influence advice-seeking in Japanese college students.-Tools and Tech Stack: R, SPSS, Qualtrics, Qualitative Interviewing

Graduate Certificate, Artificial Intelligence: Implications For Business Strategy

Graduate Certificate, Management And Leadership

Doctor Of Philosophy - Phd, Social Psychology

Bachelor'S Degree, Psychology