As an IT technical support officers I monitor and maintain computer systems and networks. Installing and configuring workstations, running diagnostics and resolving technical and applications problems, either over the phone or in person.Main responsibilities include, but are not limited to enabling the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary, but may include:• installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritising and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, such as software developers;• testing and evaluating new technology