Radius Engineering is the world leader in military grade underground shelter manufacturing. Radius has over 2,400 shelters installed in every major city in the United States. They have been manufacturing underground shelters since 1977. Radius is a Department of Defense contractor and manufactures to exacting military specifications (MIL SPECS). We follow policies that conform to International Traffic in Arms Regulations (ITAR) governance.Established, managed and mentored the cross-functional teams that initiate, plan, execute, monitor, control and close multiple complex construction and manufacturing projects concurrently. Evaluate each project at completion to identify gaps and integrate business and financial objectives into continual service improvement Executed the planning and scheduling of our manufacturing materials, people and tools using ERP software to ensure a world class customer experience and successful on-time delivery of customer projects in a demanding environment with aggressive timeframesPerformed sales, operational and financial planning and reporting, including, budget variance analysis, operational and capital project budgeting, with executive and senior-level management and stakeholders

I was the primary care giver to my Mother. My Mother was diagnosed with a terminal illness. I knew this would be a risk to my career, but I felt it was the right choice and I’m happy I made this decision.

Developed use case scenarios, scorecard analysis using Excel pivot tables, testing requirements, gaps and processes for the latency testing for a new production environment with the performance management monitoring suite to provide a pre and post baseline snapshot for the 800 applications being migrated to the new data center location across the country to ensure adherence of business critical SLA’s. Identify, query, and manipulate data from multiple sources. Project Manager that initiated, planned, executed, monitored, controlled and closed medium and large sized diverse and complex IT projects concurrently for the top one hundred business critical applications and infrastructure with executive and senior-level sponsors and internal and external stakeholders. Work collaboratively and cross-functionally with business units and external partners to develop business plans in line with strategic planning objectives. Performed workflow and business process analysis and mapping using Visio flow charts and swim lanes and Excel pivot tables to achieve continual service and process improvement. Monitored system performance metrics and performed application capacity planning. Administered weekly incident management conference calls for two vendor’s software tools. People leader of over twenty AMEX and vendor SOW contractors providing IT service monitoring. Develop and document policies and procedures for automated IT service fulfillment. Used processes that conformed to Information Technology Infrastructure Library (ITIL) Foundation V3 governance such as; the software development life cycle, change and incident management and disaster recovery.

Lead a team that set up over 300 office workstations (laptops, VOIP phones, printers, switches) in four off site locations for Super Bowl 42. The computers were imaged, named, and added to a domain. Configure computers with static and dynamic addressing. Perform help desk functions for domain users within the secure NFL network and wireless users at the Media Center. This was a high pressure, fast paced set up and tear down with critical deliverable timelines.

Effectively communicate with customer to determine their needs between performance, style and price and recommend a product that will work best for them. Shop the competition to develop a strategy to sell against them. Describe the features and benefits of the different manufactures and close the sale. Consult with builders, architects and home owners to custom design window and door packages. Received over 60 Service Excellence and Homer Awards for exceeding sales goals, perfect customer surveys and complimentary customer emails. Participated in Habitat for Humanity and Kaboom playground volunteer events representing Home Depot.

Ensured compliance of company policies and procedures. Operated fully robotic Geodimeter. Ensured surveyed field positions are accurate, properly placed, marked and documented. Downloaded data points into Geodimeter in the morning and uploaded captured measurements to shared drive at the end of the day. Responsible for the maintenance, care, inventory and charging of all assigned equipment. Performed GIS, boundary, topographic survey, construction stake-out, and details for public works project, land development projects, residential subdivision and other construction services projects.

Started as a Customer Service Lead in a high volume call center. I analyzed call statistics and coached more than twenty five team members. I fielded escalated calls, issued credits, authorized returns and resolved complaints. Promoted to Corporate Sales Account Manager after eight months. Performed B2B sales for customized Eddie Bauer products for corporate gift giving, special events, holiday gifts, and business uniforms. Listened to clients’ concerns and desires to recommend the best product options to solve their need. Submitted artwork and required contract documentation for client approval. Consulted with client and customization vendors that performed embroidery, engraving, embossing and printing to ensure client’s specifications are fulfilled. Coordinated shipments or orders between multiple Eddie Bauer distribution facilities, vendors and client. Participated in volunteer events representing Eddie Bauer.