Steve Wilde Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

A global technology company specializing in advanced communication and network solutions. Lumen focuses on enhancing digital transformations through cloud computing, data analytics, and cybersecurity services.My key responsibilities:• Led customer transitions from contract execution to in-life management, improving customer confidence and satisfaction.• Developed tailored delivery plans and comprehensive service experience documentation, ensuring smooth integration of operational models into client environments.• Coordinated with Customer Success teams to establish project milestones, resource allocation, and manage escalations during service delivery.• Customized migration plans and service experience documentation for high-profile clients, enhancing the overall customer experience.• Conducted post-contract briefing sessions to communicate Lumen’s obligations clearly and set realistic project expectations.

Denver, Colorado, United States

Formerly known as CenturyLink, this company delivers a wide range of communication and technology solutions to businesses. Their customer-centric approach aims to drive operational efficiency and revenue growth.My responsibilities included:• Cultivated strong relationships with agents and sub-agents, enhancing sales productivity and support within the channel.• Provided comprehensive assistance throughout the sales cycle, including client qualification, solution architecting, and order processing.• Identified new sales opportunities within the channel, ensuring a robust pipeline and consistent revenue growth.• Developed and delivered targeted training and support mechanisms to empower partners in maximizing their sales potential.• Collaborated with outside Channel Managers to finalize deals, contributing to the achievement of annual sales targets.

Greater Denver Area

Integra Telecom, now part of Allstream, provides reliable telecommunications services, including data, voice, and cloud solutions. They are dedicated to delivering exceptional customer service and tailored solutions for businesses.Highlights of my work include:• Led a regional inside sales team, focusing on enhancing productivity and driving revenue growth within the enterprise customer segment.• Orchestrated team development initiatives and implemented strategic sales plans to optimize performance and efficiency.• Ensured consistent achievement of sales targets through effective leadership and execution of comprehensive sales strategies.• Analyzed market trends to identify opportunities for revenue expansion and develop strategies for customer retention.• Achieved President's Club status for two consecutive years (2013-2014) and recognized as #1 Client Solutions Manager for outstanding sales results.

Greater Denver Area

Qwest Communications was a key player in the telecommunications sector, offering local and long-distance voice and broadband services. Its acquisition by CenturyLink expanded service offerings and solidified its market presence.My contributions include:• Managed high-volume inbound and outbound calls, focusing on delivering exceptional customer service and satisfaction.• Resolved customer issues efficiently, ensuring a high level of customer satisfaction and loyalty.• Demonstrated proficiency in using CRM systems to maintain accurate records of customer interactions and service requests.• Trained new team members on best practices for customer service and effective communication techniques.• Contributed to a positive team environment by supporting colleagues and sharing insights to improve overall service delivery.