Steve Wilde personal email
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As a dedicated professional with over a decade of experience in client management and sales leadership, I thrive on transforming challenges into opportunities for growth and success. My journey has equipped me with a robust skill set in customer relationship management, strategic account development, and negotiation, allowing me to foster lasting partnerships that drive mutual success.I have a proven track record of leading cross-functional teams and executing strategic initiatives that enhance operational efficiency and optimize performance. My passion for delivering exceptional customer experiences has been a cornerstone of my career, guiding my efforts in ensuring seamless transitions and tailored solutions for high-profile clients.At Lumen Technologies, I honed my ability to manage complex client transformations, ensuring smooth contract execution and in-life management. My role as Channel Manager II at CenturyLink Business further solidified my expertise in cultivating productive relationships, empowering partners, and driving revenue growth.Areas of Expertise:• Client Transformation• Strategic Account Development• Sales Leadership• Customer Experience Optimization• Negotiation and Closing• Cross-Functional Collaboration• Market Analysis and Insight• Training and Development• CRM and Data Management• Project Management
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Global Account ManagerCogent CommunicationsDenver, Co, Us
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Sr. Lead Client Transformation ManagerLumen Technologies Apr 2022 - May 2024Denver, Colorado, United StatesA global technology company specializing in advanced communication and network solutions. Lumen focuses on enhancing digital transformations through cloud computing, data analytics, and cybersecurity services.My key responsibilities:• Led customer transitions from contract execution to in-life management, improving customer confidence and satisfaction.• Developed tailored delivery plans and comprehensive service experience documentation, ensuring smooth integration of operational models into client environments.• Coordinated with Customer Success teams to establish project milestones, resource allocation, and manage escalations during service delivery.• Customized migration plans and service experience documentation for high-profile clients, enhancing the overall customer experience.• Conducted post-contract briefing sessions to communicate Lumen’s obligations clearly and set realistic project expectations. -
Channel Account Manager IiLumen Technologies Apr 2015 - Mar 2022Denver, Colorado, United StatesFormerly known as CenturyLink, this company delivers a wide range of communication and technology solutions to businesses. Their customer-centric approach aims to drive operational efficiency and revenue growth.My responsibilities included:• Cultivated strong relationships with agents and sub-agents, enhancing sales productivity and support within the channel.• Provided comprehensive assistance throughout the sales cycle, including client qualification, solution architecting, and order processing.• Identified new sales opportunities within the channel, ensuring a robust pipeline and consistent revenue growth.• Developed and delivered targeted training and support mechanisms to empower partners in maximizing their sales potential.• Collaborated with outside Channel Managers to finalize deals, contributing to the achievement of annual sales targets.
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Client Solutions Account Manager IiIntegra Telecom Oct 2012 - Apr 2015Greater Denver AreaIntegra Telecom, now part of Allstream, provides reliable telecommunications services, including data, voice, and cloud solutions. They are dedicated to delivering exceptional customer service and tailored solutions for businesses.Highlights of my work include:• Led a regional inside sales team, focusing on enhancing productivity and driving revenue growth within the enterprise customer segment.• Orchestrated team development initiatives and implemented strategic sales plans to optimize performance and efficiency.• Ensured consistent achievement of sales targets through effective leadership and execution of comprehensive sales strategies.• Analyzed market trends to identify opportunities for revenue expansion and develop strategies for customer retention.• Achieved President's Club status for two consecutive years (2013-2014) and recognized as #1 Client Solutions Manager for outstanding sales results. -
Client Account Manager IiiCenturylink Business Aug 2010 - Oct 2012Greater Denver AreaQwest Communications was a key player in the telecommunications sector, offering local and long-distance voice and broadband services. Its acquisition by CenturyLink expanded service offerings and solidified its market presence.My contributions include:• Managed high-volume inbound and outbound calls, focusing on delivering exceptional customer service and satisfaction.• Resolved customer issues efficiently, ensuring a high level of customer satisfaction and loyalty.• Demonstrated proficiency in using CRM systems to maintain accurate records of customer interactions and service requests.• Trained new team members on best practices for customer service and effective communication techniques.• Contributed to a positive team environment by supporting colleagues and sharing insights to improve overall service delivery.
Steve Wilde Skills
Steve Wilde Education Details
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Mass Communications In Promotions And Public Relations
Frequently Asked Questions about Steve Wilde
What company does Steve Wilde work for?
Steve Wilde works for Cogent Communications
What is Steve Wilde's role at the current company?
Steve Wilde's current role is Global Account Manager.
What is Steve Wilde's email address?
Steve Wilde's email address is re****@****hoo.com
What schools did Steve Wilde attend?
Steve Wilde attended Sam Houston State University.
What are some of Steve Wilde's interests?
Steve Wilde has interest in Children.
What skills is Steve Wilde known for?
Steve Wilde has skills like Salesforce.com, Marketing, Sales Operations, Sales, Direct Sales, Account Management, Management, Marketing Communications, Public Relations, Strategic Partnerships, Cold Calling, Solution Selling.
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Steve Wilde
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Steve Wilde
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