Steve Wright Email & Phone Number

Slough, England, United Kingdom

2010 - Present Flight Management Analyst British Airways World Cargo• Manage the performance of up to 60 operational staff on shift, achieving results versus timescales, quality of work and compliance to legislation. • Identify risk in the operational plan and instigate mitigation to achieve the product promise• Protect revenue by utilising the cargo offer and maximising resource accordingly. • Achieve recovery within defined timescales when external factors impact performance. • Prioritise key activities to ensure optimum revenue and key shipments fly without delay or financial penalty.Key achievements• Regularly out performed piers against departmental targets, namely 100% freight planned for warehouse preparation and allocation of duties versus agreed timescales• Involved in several successful continuous improvement initiatives, including a focus on major routes, system enhancements to improve accuracy and global process mapping with our overseas counterparts to ensure smooth transit from customer to customer.

• Manage 75 drivers per shift in delivering freight to aircraft side in a timely and safe manner• Manage a team of 20 direct reports• Ensure departmental service level agreements are exceeded• Manage contingency processes when faced with system issues or evacuations and suggest change, post event, where applicable• Respond and manage incidents within the airport apron, including accidents or health and safety threats• Act as main interface for communications between BA World Cargo and corporate BA operational control departments• Respond to non-compliance concerns raised by official bodies, like the police, airport authority, IATA and DfTKey achievements• Trained to CAT2/CAT3 standard of driving within Loading and Cargo.• Used my experience to work within Loading for 3 months to develop cross functional teams and develop employee understanding• Sound knowledge of the airport infrastructure and policies

The Wright Choice- Delivering and collecting packages, secure tapes and pallets of boxes often to tight timescales.- Being flexible with my time, as often short notice may be given with regards to the delivery of an item.- Ensuring that any instructions, given by the customer, with regard to the items being delivered are carried out.- Working out the cost of the job for the customer.- Advising home workers how to do the tasks required to complete jobs.- Liaising with all levels of staff within companies.- Dealing with the administrative side of the business, ensuring that the paperwork is up to date.- Good sound knowledge of routes and cities.-Building good strong relationships with my customers.Key achievements- Having the initiative to start my own business.- Learning all aspects of running my own business.

- I provided first level support for all the IT systems within the Finance department which included:- Reporting and monitoring faults on an internal database.- Visiting staff of all levels to solve desktop problems within given SLA's.- Repairing and replacing PCs.- Backing up databases and systems.- Relocating PCs and printers for office relocations, within timescales.- Representing the department at meetings with updates and progress reports on the systems.- Ensuring minimum downtime of systems.- Working effectively within a team to ensure that best possible service and support to our customers.- involved in change management projects.Key achievements- Trained to BA standard on many mainframe systems and customer service courses.- Part of the Problem Management/Change Management implementation team, fault reporting system that is still used within the Im Service Centre.

Education record

O Level, English Mathes Geography History Social Studies

O level Standard