Steve Jones Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Set strategy and led a team of Transformation Managers in delivering data and efficiency initiatives for the Barclays UK Customer Communications function. New role created for me, so had to establish strategy, structures, and roles & responsibilities for myself and those reporting to me.Projects to date included migrating team-managed data sources to a more robust strategic form, and completing migration of SAS processes to Hadoop.

London, United Kingdom

Manager of a team of SAS developers delivering regulatory, servicing and marketing communications activity to Barclays customers, operating in a high-control environment. Developed a team policy to identify and decommission Technical Debt, reducing processes by 73 (50%) and subsequently saving 5 developer years of migration work.Implemented “squad” structure for accepting and balancing new work, which empowered developers and led to better work-life balance and business outcomes.

London, United Kingdom

Operational strategy development and implementation role, with projects including contact detail collection, marketing suppressions, and complaints management.Developed and delivered strategy to add 674k contact details for Barclaycard customers, resulting in £2.5m operational cost saving over 3 years, and new contact opportunities. Initiated and led delivery of a successful email and SMS communication to ask customers to update their contact details. Achieved a +5% incremental response rate vs control equivalent to 22k new customer contact details captured. Led initiatives and training for stakeholders to raise awareness of how marketing suppression legislation has been implemented in Barclays.

London, United Kingdom

Responsibility for precisely and accurately executing data selections for customer communications to Barclays UK customers.

Sunbury

Designing and building data integration processes in SAS for an insurance industry client.

Managing team of SAS Management Information (MI) Developers, with responsibility for ensuring Finance were supplied with timely and accurate reporting and analysis.

Bradford, United Kingdom

Responsibility for using SAS to develop new reporting on the performance of Bradford & Bingley's £40bn mortgage book. Tasks as part of this role included creating documentation and building strong working relationships with stakeholders in the Finance and Treasury functions.I was promoted into the MI Consultant role from this position.

Bradford, United Kingdom

University placement in a Credit Risk function of a national catalogue company. My role was to supply analysis through SAS to support risk scorecard and report development.