Irish Life Group:Senior account consultant with responsibility for ensuring customer success and excellence in delivery across all engagements with Irish Life. My role was to ensure balance across Version 1's strategic triangle of Customer Success, Empowered People (our teams) and Strong Organisation (our commercial success).Identified, sized and drove the case for transformation of the Income Protection Claim Management division in Corporate Business to drive significant… Show more Irish Life Group:Senior account consultant with responsibility for ensuring customer success and excellence in delivery across all engagements with Irish Life. My role was to ensure balance across Version 1's strategic triangle of Customer Success, Empowered People (our teams) and Strong Organisation (our commercial success).Identified, sized and drove the case for transformation of the Income Protection Claim Management division in Corporate Business to drive significant additional earnings potential while reducing risk and operational costs.Completed and end-to-end business review of Risk policy operations, including re-insurance and pooling to define transformation opportunities and associated business benefits - defining a north star vision for the business and roadmap required to deliver the transformation;Bank of Ireland:Core banking transformation programme, Business Change leader – working with the delivery teams and business teams to ensure business readiness for significant technology change and realisation of benefits;Retail product rationalisation as a pre-requisite to core banking transformation. Working with business, technology and compliance teams to significantly rationalise complex legacy product sets to prepare and simplify the business for digital transformation; Show less

While seeking my next challenge I provided consultancy services into technology startups.This service was rooted in sharing my extensive experience in growing startups and providing practical project delivery and business operations services.

Reporting to the CEO my role was to develop and scale the key strategic areas of programme/project management, product delivery and customer operations as the business grew from startup stage. Additionally I provided regulatory compliance support to the business and oversight to the HR team.I established and led a programme structure that revolutionised product delivery by enabling comprehensive requirement gathering, strategic decision making and full progress visibility during the… Show more Reporting to the CEO my role was to develop and scale the key strategic areas of programme/project management, product delivery and customer operations as the business grew from startup stage. Additionally I provided regulatory compliance support to the business and oversight to the HR team.I established and led a programme structure that revolutionised product delivery by enabling comprehensive requirement gathering, strategic decision making and full progress visibility during the product delivery process;I established and grew the customer operations team from 1.5 fte to 12 fte and led the implementation of suitable back office systems as the team grew driving constant performance improvement through metrics and team development;I ensured the on-going regulatory compliance of the business as AMLRO with responsibility for all AML/CFT compliance and liaising with the UK Gambling Commission. I successfully delivered the company’s UK Gambling Licence in October 2014; Show less

As a Director and COO reporting to the Board I was responsible for the management and oversight of day-to-day operations of the business (software development, marketing & design, IT and finance) providing services to Director led business verticals.Together with my management team we developed and grew the services available, supported by appropriate business processes, controls and management structures, to drive sales and revenues for the business verticals growing revenues in excess… Show more As a Director and COO reporting to the Board I was responsible for the management and oversight of day-to-day operations of the business (software development, marketing & design, IT and finance) providing services to Director led business verticals.Together with my management team we developed and grew the services available, supported by appropriate business processes, controls and management structures, to drive sales and revenues for the business verticals growing revenues in excess of €12 million pa. Additionally I was responsible for managing the company cost base and ensuring ongoing regulatory compliance in a highly regulated sector. In parallel with delivering on primary revenue streams the business also actively engaged in new product development and during my time with Modeva we successfully secured external funding to fund and spin-off the development of three promising new product lines. Show less

Reporting to the Commercial Director I was responsible for the end-to-end product development process for specific new product lines, designing and managing post-launch product improvements, business support services and business process optimisation for new and existing product lines.I was responsible for the end-to-end delivery process (comprising: commercial proposal, 3rd party supplier negotiation, requirement specification, project management and service roll-out) to launch six… Show more Reporting to the Commercial Director I was responsible for the end-to-end product development process for specific new product lines, designing and managing post-launch product improvements, business support services and business process optimisation for new and existing product lines.I was responsible for the end-to-end delivery process (comprising: commercial proposal, 3rd party supplier negotiation, requirement specification, project management and service roll-out) to launch six significant product lines at Irish Broadband - VoIP, DSL, DSL for Schools, Multi-Connect, MPLS on DSL, Teleworker Solution;In-life operational management of specific product lines (Corporate data connections, consumer VoIP service, Bitstream DSL, Broadband for schools);Introduced and implemented PRINCE2 as a company-wide project management methodology. Show less

My role was to conceive, agree and implement national strategy for the effective and efficient use of the radio spectrum (in the bands assigned to me) in Ireland and the design of national radio spectrum licence competitions.To achieve this I was responsible for conducting spectrum reviews and subsequently conducting public consultation processes presenting options to relevant stakeholders and shaping policy with stakeholder input;I also represented ComReg and the State on… Show more My role was to conceive, agree and implement national strategy for the effective and efficient use of the radio spectrum (in the bands assigned to me) in Ireland and the design of national radio spectrum licence competitions.To achieve this I was responsible for conducting spectrum reviews and subsequently conducting public consultation processes presenting options to relevant stakeholders and shaping policy with stakeholder input;I also represented ComReg and the State on various national and international forums relevant to national spectrum policy. Show less