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Brian O'Dwyer Email & Phone Number

Staff Globalisation Engineer at ServiceNow
Location: Ireland 4 work roles 3 schools
1 work email found @servicenow.com LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

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Work email b****@servicenow.com
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Current company
Role
Staff Globalisation Engineer
Location
Ireland
Company size

Who is Brian O'Dwyer? Overview

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Quick answer

Brian O'Dwyer is listed as Staff Globalisation Engineer at ServiceNow, a with 13421 employees, based in Ireland. AeroLeads shows a work email signal at servicenow.com and a matched LinkedIn profile for Brian O'Dwyer.

Brian O'Dwyer previously worked as Globalization QA Manager at Servicenow. Brian O'Dwyer holds Master’S Degree, Project Management, 2.1 from Ucd Michael Smurfit Graduate Business School.

Company email context

Email format at ServiceNow

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*@servicenow.com
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Profile bio

About Brian O'Dwyer

A QA Manager with over 10 years of experience in developing globalization QA functions and implementing quality programs that deliver a cohesive QA strategy across the organisation, plus, championing programs that drive meaningful improvements for customers. A PMP certified professional with experience in planning and managing multiple concurrent projects and leading global teams (US, Dublin, UK, India, & China) that deliver projects within large corporate organisations. Strengths include collaborating with cross-functional multicultural teams that utilise multiple disciplines to develop and deliver strategic projects that meet business goals. An ability to analyse complex data and drive innovative improvements, changes, and problem resolution. An adaptable communication style enabling the influencing and negotiation of positive outcomes. A wealth of experience in building relationships, establishing trust, and engaging with stakeholders at all levels. Mentoring and driving team members to grow into QA leaders and ensure their programs maximize both program success and a return on investment.

Listed skills include Six Sigma, Stakeholder Management, Test Planning, Test Automation, and 41 others.

Current workplace

Brian O'Dwyer's current company

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ServiceNow
Servicenow
Staff Globalisation Engineer
santa clara, california, united states
Website
Employees
13421
AeroLeads page
4 roles · 24 years

Brian O'Dwyer work experience

A career timeline built from the work history available for this profile.

Globalization Qa Manager

Dublin, County Dublin, Ireland

• Developing programs that deliver effective QA results across Internationalisation, Localisation, and usability domains.
• Designing solutions to meet the needs of our ever-changing localisation product delivery models, across platform and store-released apps.
• Tactical deployment of people and tooling where they are needed most to handle multiple competing priorities in a fast-changing environment.
• Lead by example, act as a mentor and guide team members to higher levels of excellence.
• Supporting the continued development of automated internationalisation QA tooling and capabilities.
• Working with i18n architects and software developers to drive the future direction of our internationalisation and localisation toolsets.
• Working with teams across the organisation to drive quality improvements that result in the best possible globalisation experience for our customers.

Role listed

Sandyford, Dublin, Ireland

Defined and implemented Micro Focus’s internationalisation strategy by utilising well-developed project management processes, which led to a reduction in budgetary and schedule overruns for the Dublin, US and Indian teams.
• Key point of contact for the organisation’s internationalisation work.
• Built project plans for multiple concurrent projects from initiating, planning, executing, monitoring and controlling through to the closing phase.
• Led, motivated, and project managed an off-shore team based in Beijing that delivered a quality service which met client requirements.
• Engaged with international multi-disciplined teams (Ireland, China, US and India) to translate requirements that reduced costs and time, while simultaneously improving efficiencies and quality.
• Instigated meetings with all project stakeholders to ensure all targets and milestones were being addressed.
• Formulated project reports on a regular basis that provided a full understanding of project status for key stakeholders.
• Took responsibility for project feedback and change management.
• Provided cover for Dublin Project managers from other departments and their associated external vendors, which ensured the continuation of services, support, and procurement.

2010 - 2020 ~9 yrs 2 mos

Role listed

Dublin

PROJECT MANAGER (2008 - 2010)
PROJECT COORDINATOR (2005 - 2008)
In 2008, I took over project managing a new offshore test team located in Beijing. Duties included:
• Direct vendor budgetary responsibility for outsourced vendor projects and ownership of multiple projects.
• Responsible for all areas of project work from initiation to closure.
• Created and maintained project artefacts such as project charter, plan and schedule.
• Responsible for motivating and mentoring outsourced and internal teams.
• Liaised closely with project/product teams to ensure product requirements were met and exceeded.
• Outlined the internationalisation testing strategy and procedures for both internal/external customers and vendors.

*******************************************

TEST LEAD (2002 – 2005)
• Scoping new projects, vendor selection, scheduling, creating test kits (test plan and test cases), bug/testing statistical analysis, status reporting, and post-project analysis.
• Implemented localisation/internationalisation testing processes that ensured all priority zero test cases had a pass rate of 100%.
• Responsible for outlining the defect management process to both new and existing vendor teams.
• Responsible for providing training to test partners based in various European locations.
• Performed vendor audits.

2002 - 2010 ~8 yrs 6 mos
Team & coworkers

Colleagues at ServiceNow

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3 education records

Brian O'Dwyer education

Master’S Degree, Project Management, 2.1

The MSc in Project Management focuses on practical skills pertaining to project planning, organising, and leadership, within a framework.

Bachelor’S Degree, Business

BA (Honours) in Business Studies This innovative degree focuses on how businesses think and work, how they are managed, and the external.

Icm Diploma In Mangement, Mangement

Developed academic knowledge and practical management skills within the sphere of Business Management. Gained a firm understanding.

FAQ

Frequently asked questions about Brian O'Dwyer

Quick answers generated from the profile data available on this page.

What company does Brian O'Dwyer work for?

Brian O'Dwyer works for ServiceNow.

What is Brian O'Dwyer's role at ServiceNow?

Brian O'Dwyer is listed as Staff Globalisation Engineer at ServiceNow.

What is Brian O'Dwyer's email address?

AeroLeads has found 1 work email signal at @servicenow.com for Brian O'Dwyer at ServiceNow.

Where is Brian O'Dwyer based?

Brian O'Dwyer is based in Ireland while working with ServiceNow.

What companies has Brian O'Dwyer worked for?

Brian O'Dwyer has worked for Servicenow, Micro Focus, and Novell Ireland.

Who are Brian O'Dwyer's colleagues at ServiceNow?

Brian O'Dwyer's colleagues at ServiceNow include Grace Moon, Anusha K, Jayme Beach, Johan Ahlm, and Yashaswini Sanaboyina.

How can I contact Brian O'Dwyer?

You can use AeroLeads to view verified contact signals for Brian O'Dwyer at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Brian O'Dwyer attend?

Brian O'Dwyer holds Master’S Degree, Project Management, 2.1 from Ucd Michael Smurfit Graduate Business School.

What skills is Brian O'Dwyer known for?

Brian O'Dwyer is listed with skills including Six Sigma, Stakeholder Management, Test Planning, Test Automation, Project Management Software, Web Conferencing, Account Management, and Globalization.

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