Steven Aldridge Email & Phone Number

Houston, TX, US

• Hired by the General Manager to drive customer adoption, expansion, and growth within the DevOps Business Unit.
• Lead both the Customer Success and Sales Operations teams
• Drive strategic initiatives that enhance the client experience and company goals
• Assist leadership and the broader business with various initiatives and projects
• Lead and influence cross functional and global teams to make timely decisions driving sales success
• Drive integrations on recent and future acquisitions

Dallas, Texas, US

Re-hired by COO to increase revenues by partnerships with key Corporations, Hardware manufacturers, and IT Service companies. Led Inside Sales and Partner teamsClosed Partnerships with key accounts such as Intel and MicronIncreased revenues from existing partners DELL and Western Digital by working closely with their Customer Support management teams

Austin, Texas, US

• Hired by Senior Director of the Americas to lead the Central US Sales Consulting team for the Construction & Engineering Global Business Unit (CEGBU)
• Led team of 12 Sales Consultants
• Significantly improved closure rate of large deals including $6M deal at General Motors
• Designed and expanded programs for Customer Success, Health Checks, and Cloud Performance

Dallas, Texas, US

• Recruited by CEO to develop new markets and opportunities for a leading data recovery and computer forensics company.
• Increased revenue by 15% in 2013 and over 45% in 2014
• Orchestrated key partnerships with DELL, Hitachi, OCZ, and Acer
• Wrote multiple technical articles and whitepapers on data and disaster recovery

Cupertino, California, US

• Hired by CEO to build out new territory for privately held software company.
• Closed several new Customers in the south-central region
• Worked closely with Engineering and Support teams to improve Customer success

Santa Clara, CA, US

• Persuaded CEO to create an organization that would increase customer satisfaction, improve reference-ability, and increase revenue at KANA’s top Global accounts.
• Developed Customer Care Initiative to manage entire Customer life cycle
• Revenue was increased by over 87% at top tier accounts
• Customer satisfaction was increased an average of 42%
• Reference-ability increased 39%

Santa Clara, CA, US

• Hired by KANA CEO, Mike Fields, to rebuild the Sales Consulting organization in North America and to significantly increase the technical closure rate.
• Built a team of 10 Sales Consultants in a little over a year
• Created a Solutions Architecture group to focus on closing large deals
• Implemented Technical Sales training to improve closure rates
• Architected a central demo system to decrease demo build times and significantly improve the quality of demos
• Improved technical closure rates over 48%

• Led all the Sales Engineers in the south-central region.
• Built and managed a team of 13 Sales Engineers
• Created the roll of RTAM to improve the Customer satisfaction when dealing with Support
• Established the premier demo site in North America that became the blueprint for other regions
• Instituted the first Sales Consulting performance review program

• Recruited by the former President of Oracle USA to be a founding member of a system management tools company.
• Helped build the company from zero to $35M in revenue
• Instrumental in the technical evaluation and recommendation of potential acquisitions
• Built SAP related product line from the ground up
• Opened new sales territories in the Northeast and Central US

Austin, Texas, US

• Selected by the Vertical Division Vice President as part of a premier national technical group whose charter was to improve the closure rate of large database deals.
• Increased large deal closure rate by over 50%
• Helped the Vertical Division achieve over 125% of quota
• Awarded Product Specialist of the Year in 1992

Austin, Texas, US

• Selected by the Vertical Division Vice President as part of a premier national technical group whose charter was to improve the closure rate of large database deals.
• Increased large deal closure rate by over 50%
• Helped the Vertical Division achieve over 125% of quota
• Awarded Product Specialist of the Year in 1992