Steve Anness Email & Phone Number

Texas, United States

As part of the Self-Serve team I am primarily focused on being a technical partner for our Small and Medium Business Account Executives to drive conversions of monthly subscribers to yearly contracts.

United States

I help customers be successful with Zenoss by providing technical guidance, training and program management. I also drive expansions and help respond to RFPs and work alongside both the sales and services organizations to drive revenue for Zenoss.

Austin, Texas Area

I help manage projects of all shapes and sizes, both on-prem and Cloud and in a variety of industries. I ensure that customers are on a path to success from the moment they engage with our consultants and help ensure our consultants have the right tools to be successful with each project.

Austin, Tx

Simply put I help Zenoss clients Own IT. In my role I help customers with all aspects of implementing Zenoss from the deployment of software, the configuration of monitoring and the integrations with existing systems. * Served 7 months as the on-site deployment and support person migrating one of our largest clients from IBM Tivoli to Zenoss.* I provide customers the solutions they need for monitoring with a focus on service availability. Everything from how to get the… Show more Simply put I help Zenoss clients Own IT. In my role I help customers with all aspects of implementing Zenoss from the deployment of software, the configuration of monitoring and the integrations with existing systems. * Served 7 months as the on-site deployment and support person migrating one of our largest clients from IBM Tivoli to Zenoss.* I provide customers the solutions they need for monitoring with a focus on service availability. Everything from how to get the required metrics and events to how we alert and integrate our notifications with various incident management platforms. * Helped develop best practices for deployments and the on-going support of our customer base including providing training material and working across teams to build internal documentation that is changing not only the way we work but ultimately giving our customers a better overall experience. * As part of our customer success organization I work along side both our sales and customer care organizations to show the value of Zenoss helping drive revenue and renewals. Show less

Austin, Tx

I support IT professionals who are transforming their operations with Zenoss by providing assistance via telephone and email. Daily tasks include anything from basic how-to and basic troubleshooting to a broad spectrum of assistance from upgrading Zenoss, implementing high-availability clustering, and assisting with customizations that enable our clients a wide variety of flexibility in our software. Other tasks include bug hunting, and working as a liaison between our clients and our… Show more I support IT professionals who are transforming their operations with Zenoss by providing assistance via telephone and email. Daily tasks include anything from basic how-to and basic troubleshooting to a broad spectrum of assistance from upgrading Zenoss, implementing high-availability clustering, and assisting with customizations that enable our clients a wide variety of flexibility in our software. Other tasks include bug hunting, and working as a liaison between our clients and our developers to ensure that our clients' needs are met with Zenoss.* Served as the Technical Account Manager for one of our large accounts * Was supports Subject Matter Expert on Clustering with Zenoss * Worked to help develop our documentation and knowledge-base articles Show less

Austin, Tx

While at Hostgator I worked worked on the conflict resolution team where I helped solve issues that were taking too long for a real resolution. My primary focus was LAMP servers running CentOS using Exim, Dovecot or Postfix as our primary MTA's. I worked with tuning Apache and MySQL, assisting users in maintaining various web applications, primarily CMS and shopping cart applications.

Meridian, Tx

During my time working in the non-profit world I was focused on keeping the organization's IT needs on track. I managed the global asterisk VOIP system where we had over 100 users world wide connecting to 3 trunked asterisk servers. I led tech support for a mixed Windows and Mac environment. This included hardware and software support and maintaining the companies' shared calendaring and email system. I also served as network manager maintaining the organization's network. I… Show more During my time working in the non-profit world I was focused on keeping the organization's IT needs on track. I managed the global asterisk VOIP system where we had over 100 users world wide connecting to 3 trunked asterisk servers. I led tech support for a mixed Windows and Mac environment. This included hardware and software support and maintaining the companies' shared calendaring and email system. I also served as network manager maintaining the organization's network. I designed the organization's company wide VPN which connected our two central offices and provided remote offices and users around the world with access to vital servers at our co-location facility.I was responsible for the build and maintaining of infrastructure servers including custom building our back-up servers and our NAS system. Show less

Waco, Tx

In the summer of 2008 I took a summer job as an IT Intern for Manitou to get some valuable skills. During my time at Manitou I was responsible for supporting users both with their software and hardware issues. Primarily Windows based Dell Desktops and notebooks. I was also responsible for keeping the companies' printers; fax machines, and copiers functional.I worked to create detailed step by step guides for help in training company personal on how to access and use our key systems.… Show more In the summer of 2008 I took a summer job as an IT Intern for Manitou to get some valuable skills. During my time at Manitou I was responsible for supporting users both with their software and hardware issues. Primarily Windows based Dell Desktops and notebooks. I was also responsible for keeping the companies' printers; fax machines, and copiers functional.I worked to create detailed step by step guides for help in training company personal on how to access and use our key systems. I also worked alongside two other interns and the IT manager assisting with daily network and server maintenance. Show less

Waco, Texas

I did a 6 month gig with MailMax as part of the Texas State Technical College Cooperative Learning Program. My tasks included data and telephone cabling, learning Xerox printing systems and performing variable data print jobs. I was also involved with data processing tasks and responsible for providing concierge level technical support to company employees.