Steve Aurand Email & Phone Number

Byron Center, Mi, Us

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

Grand Rapids, Michigan

Greater Grand Rapids, Michigan Area

Responsible for developing and maintaining relationships with referrals sources throughout Michigan as well as nationally. Create and implement strategic marketing plans to raise awareness of Hope Network's services on a national level.

Responsible for the management and develeopment of a multi-disciplinary outpatient treatment center for autism, ADHD, and other learning disabilities. Hired new clinical staff, and implemented new adminstrative procedures to improve operational efficiency of the practice. Marketed the program to local providers serving the special needs population (schools, pediatricians, social service agencies) to raise awareness of services.

Responsible for marketing of behavioral health services, including residential programs amd outpatient center for autism treatment. Created marketing strategies that focused on increasing referrals from community mental health organizations througout the state, and building more awareness of our services.

Directed and implemented marketing strategies for the hospital. Established and maintained referral relationships with physicians, case managers, and payers. Responsible for pre-admissions function to ensure proper payment. Represented hospital at community marketing events.Increased referrals(13%), admissions(20%), and census(32%) between 2007 and 2008, exceeding budgeted goals for these areas, which lead to hospital achieving overall earnings of $2 million in 2008.Developed product line business plan for Pulmonary services and monitored results monthly. Pulmonary admissions increased from 31 to 61 between 2007 and 2008 as a result of these efforts.Expanded percentage of admissions from outside of the hospital's primary service area to 20% in 2008 from 12% in 2007 through focused marketing activities in these areas.Established a marketing plan that produced 21% increase in admissions from first quarter 2008 to first quarter 2009.

Responsibilities: Marketing of hospital programs and services to mental health providers in an eight county area of southwest Michigan. Liaison between providers and the hospital to resolve service issues and solidify referral relationships.Generated a 35% increase in admissions from my territory between 2006 and 2005.Initiated and created a depression information card for primary care physicians to distribute to patients.Developed press releases and marketing materials to inform public of hospital activities.Negotiated new reimbursement rates with four managed care plans.Provider Network Administrator 2003 - 2004Preferred Choices; Service and expansion of PPO provider network in seven counties of west Michigan region.Added 50 new physicians to the provider network in six months.Analyzed the composition of existing provider network to determine what specialties required focus and recruiting efforts.Resolved claims and other operational issues for physicians and hospitals.

Recruitment and servicing of provider network in five county region of west Michigan for Medicaid HMO plan.Conducted orientation meetings for physician office staff on plan policies and procedures.Coordinated the collection and review of physician credentialing data.Assisted with recruiting of additional hospitals and physicians into network participation.

Oversaw the servicing of southwest Michigan HMO provider network.Established project tracking schedule for department, resulting in improved staff ability to meet targets for provider contract renewals.Served on a state-wide work group which developed reference manual for participating hospitals, resulting in an increase in public and provider satisfaction.Assisted participating hospital in reducing pended claims volume by over $100,000.

Development and administration of a state-wide PPO provider network consisting of 1,800 physicians and 23 hospitals.Increased the size of the physician network 300% in six years, resulting in increased revenue for member hospitals.Orchestrated the implementation of a data base which resulted in more efficient storage and retrieval of physician profiles.Created reference manuals and training programs to educate providers and their staff on PPO policies and procedures.Concluded contractual agreement between member hospitals and a physician data base company, resulting in a 40% initial savings from the base price.Generated fee schedule comparison model for physician-hospital organization used to negotiate more favorable reimbursement terms with health plans.

B.S, Health Systems Management

Post-Baccalaureate Certificate, Global Project Management