Steve Bemis Email & Phone Number

Chattanooga, Tennessee Area

(Privately Held; ~14000 employees; Consulting & Outsourcing for Health & Human Services Industry)Responsible for the delivery of a wide range of tactical program and business process analytics for the service delivery organization. Identified and validated high potential process improvement opportunities for stakeholders and developed customized implementation solutions. Lead process improvement projects with quantifiable results, identify process improvement opportunities, and train others on process improvement methodologies.~ $315k annual reduction in expense by deploying automated work-flow scripts.~ $185k in operational savings as a result of implementation of end-to-end work-flow model, streamlining non value add activities and execution of best practices~ Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, work-group efficiency and profitability.~ Developed and led implementation of organizational Best Practice model to ensure predictable and repeatable results in service delivery organization.~ Developed work-flows and executed comprehensive training plan to facilitate company-wide implementation of Standard Operating Procedures.

(Privately Held; ~1500 employees; - Providing solutions and services to Technology & Telecommunication organizations in North America.)Responsible for day-to-day operations provided by a staff of 385 call center staff and 21 managers handling inbound/outbound customer service, order entry, Consumer help desk support for Gateway. Utilized in-depth knowledge of business operations along with comprehensive reporting to facilitate proactive changes in management strategies to continuously achieve World Class customer satisfaction.~ Improved performance for customer, orchestrating turnaround of all key performance measures within 3 months of assuming leadership role.~ Successfully implemented Opportunity sales for technical support, where resolved, satisfied customers are offered up-sell opportunities. This program generated over $1M per month in additional sales revenue helping to offset the cost of support.~ Deployed technical consulting group designed at reducing costs by minimizing replacement computer systems. This group saves an average of $4M in capital annually while ensuring complete customer satisfaction and efficient issue resolution. ~ Regularly developed innovative solutions that identify and quantify specific areas of weakness for further development through the use of Pareto diagrams, process flowcharts, stack rankings, etc.~ Served as site contact for implementation and continual improvement of Siebel CRM database application.

Served on-board the aircraft carrier U.S.S. Saratoga during Gulf War and Mediterranean deployment as Fuel Oil Supervisor and Boiler Feed-water Specialist.~ Supervised all fuel replenishments providing for the consumption and daily support of the ships boilers and the steam catapult~ Coordinated fuel transfers and performed testing on all fuel received and consumed in the ship's two million gallon reservoir.~ Tested boiler feed water and performed chemical injections into boilers to provide for required levels in the engineering department for all eight of the ship's boilers in accordance with naval regulations.