Steve Bollman Email & Phone Number

Boise, Idaho

Manage Infrastructure teams responsible for design, implementation and support of network, systems and telecommunications infrastructure for multiple 300 seat call centers and remote offices. Provide technical direction and work prioritization for the team. Responsible for establishing and maintaining service level agreements for the Help Desk, Systems and applications.Responsible for outage and change management and communication.Manage all IT related projects for multiple call centers. Larger projects include call center relocation, PBX installations, implementation of Avaya CTI solution, addition of remote offices, and multiple call center expansions.Work closely with business owners to understand business needs in relation to technology. Informing upper management of new technologies that may improve our business, and daily operations.

Boise, Idaho

Invented a point of view camera solution for motorized sports enthusiasts and brought that to the marketplace.Established a business to build and sell my POV cameras, components and video editing servicesDesigned, developed and deployed a custom website with payment gateway.Performed product development, design and on-site manufacturing. Established component sourcing agreements and supplier relations.Performed advertising, accounting and technical support.

Supervised the systems, network and telecom administrators supporting approximately 1200 users.Developed and managed IT Operations group budgets.Delivered performance evaluations and managed pay administration for team.Specified requirements, awarded and managed systems, network and telecommunications contracts.Developed and implemented networking policies and procedures.Managed projects involving networking, systems and telecommunications design, installation and support at multiple sites throughout the Americas region.Provided network engineering support to sites throughout North, Central and South America.

Managed B-to-B connectivity projects involving network architecture and security for multiple sites throughout the Americas region.Provided project and technical guidance to sites.Established corporate standards and policies and ensure site compliance.Provided information technology training to site personnel.Provided telecommunications, network, systems and security design for multiple sites supporting 10000+ users.Provided networking Level 3/4 escalation support to regional sites.Project lead for networking, telecommunications and computing systems design and installation for new 350,000 sq. ft. manufacturing facility in Meridian.Managed Nortel PBX, LAN, WAN, NT domain, RAS and network security services.Designed, installed and managed site network security systems.

Boise, Idaho

Project lead for state-wide IT infrastructure upgrade.Principal engineer responsible for design and installationof redundant WAN services and high availability LAN systems for state-wide infrastructure upgrade.Managed statewide LAN/WAN services supporting 650 users and 12 offices throughout Idaho.Administered Avaya PBX and voicemail systems.Administered UNIX, Microsoft Windows and Novell servers.Designed, installed and administered TIS and V-One Firewall security systems.Designed, installed and administered state-wide DNS services.Webmaster for internet and intranet sites.Member of national policy team responsible for establishing network standardization and agency interoperability.

Mountain Home Afb, Idaho

Member of project team installing the Over-The-Horizon Radar system for the US Air Force.Installed, operated and maintained the communications network, satellite systems and system performance monitoring equipment.Performed design, testing, installation and modifications of the communications systems for the first military application of the Over-The-Horizon radar solution.

Us And Australia

Supervisor for a team of operators and technicians responsible for supporting the satellite communications systems used for tactical and strategic fleet and submarine communications.

Aerospace Engineering

Technical, Electronics, Satellite Communications

US Navy technical school