Steve Summers Email and Phone Number

Responsible for helping clients understand and achieve its growth initiatives. Helped discover customers solutions that blend culture, business strategy, and technology while creating great customer experiences and real-world solutions. Leveraged unique expertise allowing diverse perspectives to come together to drive organizational performance.

• Partnered with Sales and Sales Operations Teams to lead project driven initiatives that drive efficiencies and remove non-selling tasks from the outside Sales Teams. Teamed with Sales Management to identify roadblocks for Sales, in pursuit of giving them one day back for selling in their work week. • Managed team of Project Managers and the portfolio of projects to insure all efforts were delivered on time and achieving all scope requirements.

• One of founding business leaders for the 1st generation of Staples B2B web site. • Developed the site for 15 years, achieving a spot as one of the top 10 global revenue generating websites with sales exceeding $5.0 billion annually.• Partnered with IT and creative teams to deliver an evolving, exceptional on-line customer experience while incorporating business priorities into development cycles. • Created strategy and supporting tools that drove on-line compliance to 94% of Staples B2B division, resulting in millions of dollars of internal savings. Generated Marketing & Training tools that promoted on-line benefits & capabilities. Authored and managed Sales & Customer Communication Plans for all website upgrades. • Generated Business Development Marketing collateral to help position website into a prospecting tool.• Built & managed a National Field eCommerce Team that partnered with Outside Sales Team to position our on-line offering as a business development tool and differentiator. • Creation & management of an eCommerce Sales Support Team that reduced daily maintenance associated with on-line business from Sales & customers. Developed team to become a critical support team which championed process improvements with exceptional internal and external customer service. • Developed and delivered custom Team Development & Training programs that provided valuable, timely education which helped to increase employee satisfaction

Creation and execution of business development and account management sales tools and programs for B2B sales teams.

Account Manager for medium to large customers with a focus on Higher Education & Healthcare clients