Steven Burton Email & Phone Number

Olanta, Pa, Us

Phoenix, Arizona, United States

Manage Horizon 8 Cloud Pod Architecture across 2 datacenters in the US to support 5000+ global users.Manage the Amex virtual machine images and application lifecycle for on-premises systems, ensuring compliance with security standards.Collaborate closely with software and security teams to upgrade software versions and security agents installed locally on the image to ensure VM compliance.Update and deploy Windows images on a weekly basis and maintain 99% up-time.Coordinate with the Ivanti team to migrate user profiles from Ivanti(Appsense) to the VMware DEM(Dynamic Environment Manager) solution saving the company $200k per year.Manage workload and mentor contractors for BAU operations of the image lifecycle.Provide Level 2 and Level 3 ticket support.

Phoenix, Arizona

Working as a contractor for American Express.Deployed, configured and managed multiple Horizon 7 environments.Created, updated and managed Windows 10 and Windows 7 images.Managed Horizon View 6 environment, deployed desktops, troubleshot and upgraded as needed.Created, tested and deployed app stacks and writable volumes through AppVolumes.Deployed, configured and managed RDSH servers through Horizon.Deployed, configured and managed vRealize Operations Manager 6.Deployed, configured and managed Lakeside SysTrack monitoring tool.Supported user profiles and configuration with Ivanti(AppSense).Provided Level 2 and Level 3 ticket support.

Chevy Chase, Md

Provide roadmap to executive management for VMware products.Designed and built VMware View 5 environment to support 500 internal users and 125 external users across 25 sites within the United States. Leveraged current desktop hardware as thin clients saving the company $300K.Evaluated Anti-Virus solutions and implemented Trend Micro to over 600 physical and virtual endpoints. Moving to a hypervisor AV solution allowed an increase in virtual desktop performance and density.Monitored and managed Horizon 6 environment, deployed desktops, troubleshot and upgraded as needed.Monitored and managed vSphere 5.x infrastructure that supported Horizon environment.Administered and managed LANDesk Management Suite for over 700 endpoints.Managed hardware and software vendor relationships.Created, updated and deployed images for physical desktops, laptops and virtual machines.Mentored and trained level 1/2 desktop technicians.

Columbia, Maryland

Managed Desktop Team including performance evaluations, training and mentoring direct reports in professional development activities.Managed hardware and software vendor relationships.Recommended, evaluated and purchased hardware, software and management applications.Designed the LANDesk management infrastructure and deployed LANDesk agents to over 5000 endpoints.Designed and implemented Symantec Endpoint Protection and remotely deployed SEP agent to over 4500 endpoints across the country using both the Symantec console and LANDesk.Designed and implemented Symantec Endpoint Encryption (Guardian Edge product) and deployed SEE agent to 50 endpoints.

Columbia, Maryland

Manage hardware and software vendor relationships.Configured and managed 340 remote office servers across the U.S.Developed a backup strategy for user data on remote office servers.Recommended, evaluated and purchased hardware, software and management applications.

Hanover, Maryland

Coordinated and managed large corporate moves across business units within and across corporate campuses.Provided second and third level support to the Consolidated Service Desk and numerous customers across the country.Lead Engineer for server consolidation project.Built, configured and installed IBM Blade and rack mounted servers.Created, updated and managed documentation related to SOP, hardware builds and inventory.Administered, monitored and maintained backups of servers and clients using Symantec Netbackup 6.0.Managed tape media and StorageTek L700 libraries required for backup.Recommended hardware for assigned projects.Solved complex issues ranging from network connectivity to server and client side software application errors.Configured, built, repaired and upgraded server, desktop, laptop, printer and scanner hardware.

Bachelor’S Degree, Computer Netwoks & Security

Education record