Stephen Cox Email & Phone Number

Issaquah, WA

Family-owned since 1971, Seattle-based SanMar is an award-winning supplier of 14 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more – whether they are outfitting a Fortune 500 corporation or the local bowling team.

• Member of Tier 2 Network Services team responsible for design, configuration, implementation, and support / trouble-shooting of Windows servers and related applications in production, development and lab environments..
• Combined multiple Windows Terminal Servers into redundant server farms increasing performance, stability and manageability of servers resulting in improved customer satisfaction.
• Designed and implemented a Windows Server Update Services (WSUS) automated patch-management system significantly streamlining department’s monthly security patching process.
• Installed, deployed and maintained Windows Application Servers, Web Servers and SQL Servers hosting custom applications used to monitor & manage network devices; Cisco routers & switches, F5 BigIP load balancers, etc.
• Handled software and hardware installation, configuration, application server support, backups, disaster recovery, monitoring, security patching, service account rotation, etc.
• Created technical TSG’s (Troubleshooting Guides), SOP’s (Standard Operating Procedures) and deployment guides.

• Member of Tier II Operations Engineering team that provided 24/7 support of infrastructure and applications for Microsoft's subscription and billing systems. Responsible for ensuring stability and day to day operation.
• Consolidated 200 Windows 2003 IIS and SQL Servers to Hyper-V virtual servers running on 50 Windows 2008 hosts completely virtualizing the environment, resulting in a significantly reduced physical topology footprint.
• Documented end-to-end build-out process for virtual servers saving extensive time during server rebuilds and future deployments.
• Monitored and maintained over 1000 servers in 3 environments and 4 data centers using Microsoft Operations Manager (MOM) 2005.
• Managed approximately 180 user accounts and 150 service accounts in 3 Windows 2000 Active Directory (AD) domains.
• Provided 24x7 trouble-shooting “on call” Tier 2 technical support for Production issues using custom SOC Ticketing system to monitor and track issues.

Worked closely with product managers, developers & testers to plan, deploy and maintain applications running on Windows 2000 Internet Information Servers. Responsible for minimizing impact to users when changes were implemented to live systems, installation and maintenance of security certificates. Used Microsoft Office (Word and Excel) to create and.

Provided pre-sales technical consulting to Microsoft Solution Providers, Partners and Corporate Account customers. Responded to enquiries regarding Microsoft’s system products; Windows NT and 2000 server, Internet Information Server, Exchange Server, etc. via phone, email and web-based online system. Acted as product specialist liaison with the product.

Fielded inquiries regarding Microsoft’s products via telephone, resolved non-technical customer issues, maintained hard copy collection of product information.

Worked with a team to assemble and ship Microsoft’s shrink-wrapped software products and manuals. Provided quality control, maintained inventory of raw materials.

Education record

Information Technology Project Management