Steve Collender Email & Phone Number

Dublin, County Dublin, Ireland

Working closely with the Global Head of Education to make Phorest Academy the best onboarding and education tool available to Phorest customers by:- Creating engaging learning content for all territories that enhances client adoption and retention.- Working cross-functionally with onboarding, product and support teams to design and deliver quality online education for clients.- Administering LMS (LearnUpon), and ensuring all learning content is kept up to date and is region-specific.- Evaluating the quality of online learning material by conducting learner surveys and obtaining feedback.- Applying tested instructional design methodologies & theories, practice and methods

Blackhall Place, Dublin 7

Multimedia coordinator and course administrator with the award-winning Diploma Centre team, furthering education for legal professionals. Responsible for administration of Diploma and Certificate courses, co-ordinating digital projects for the Diploma Centre, using video editing tools in a learning context, assisting in marketing, administrating web content, building interactive learning materials and working on special projects such as the yearly MOOC (Massive Open Online Course).

Blackhall Place, Dublin 7

Administration support on the Professional Practice Course for trainee solicitors in Ireland.Principally supporting two of the course managers with their modules and administrative needs.Responsible for administrating the PPC1 and PPC2 courses, designing and distributing course materials, uploading and organising course documents on iTunesU and Moodle, creating digital content such as iBooks, processing payments and managing attendance of trainees.

Apple European Headquarters, Cork

Since joining Apple in March 2012 I went from providing baseline technical phone support to being a backfill Team Manager for both the junior and senior teams - providing technical support for Apple's portable and desktop computer products, the full Mac OS X system, wireless networking utilities & Apple TV devices. As Senior Support I was responsible for advanced troubleshooting of Mac OSX, resolving complex technical issues, acting as management representative and being a final point of contact, taking ownership of escalated case and seeing them through to resolution. As Backup Team Manager I was responsible for the day to day running of teams of 11-15 advisors, ensuring weekly targets are met, conducting team meetings, developing advisors technical abilities and facilitating the delivery of Apple's world class standard of technical support and customer service.

Cork Airport Business Park, Kinsale Road, Cork City

Delivering a world class standard of Customer Service through support for Amazon.co.uk customers via phone and email.Troubleshooting customer issues, logging calls, escalating systemic problems, reporting to Team Leads and meeting weekly targets.

Cork City

Features & Opinions Editor of the UCC Express, University College Cork's long-running student newspaper, which reaches over 3000 readers fortnightly.Oversaw the publication of this section through sourcing writers, coming up with fresh ideas, interviewing subjects, editing, proofreading and distribution.

Professional Diploma, Ux Design

Following the real life cycle of a UX project, covering topics such as UX principles, user research, analysis frameworks, interaction.

Associate Certificate, Web Design, Distinction

Intensive course in web design providing an excellent grounding in the key skills required by web designers, including HTML, CSS.

Master Of Arts, Music & Technology, 2Nd Class Honour, Grade 1

* Studied and gained practical experience in a wide array of subjects: Music Production, Digital Audio, Sound Synthesis, Scoring.

B.C.L., Bachelor Of Civil Law, 2Nd Class Honour, Grade 1

Activities and Societies: Features & Opinions Editor, Entertainments Editor and writer for the UCC Express in 2008/2009. Member.

Leaving Certificate, 540 Points (A1S In English, Music & Maths)

* Active in school public speaking team. * Won award for public speaking with Mental Health Ireland in 2005. * Awarded 2005 Student.