Steve Cromer Email & Phone Number

Washington D.C. Metro Area

Cisco VoIP Phones, GD Viper Phones, Polycom, Polycom VTC units. SKILLS/KNOWLEDGEWorking with Call Manager 8 , Unified Communications 7, Presence 8.03, Call Manager 4Troubleshooting VoIP server and phone issuesConfiguring VoIP phonesSetting up Unity Call ForwardingFilling out and testing SOP’sImplementing small switched and routed networksAble to identify & mitigate security threats on a networkImplementing AAA to provide secure device administrationUtilize ACLs to restrict network access and mitigate threats on the network Mitigating layer two attacks using port security Implementing CISCO IOS firewall feature set and IOS IPS feature set.Implementing site-to-site VPNsFamiliar with VMware, SDM, ASDM and Packet TracerExcellent communicative and interpersonal skillsWorking with Video Teleconferencing VTC (MGC Manager) Working with Infortel running reportsIT Service Management; Providing Call reports monthly and as requested by our customerProvide daily status updates to customers Continue to stay up to date with changing technologyScan and troubleshoot VoIP Phone systemResolve VoIP issue through IT Service Management ticketing system3/2003 – 4/20/12 Geico Auto Damage Adjuster

Education record

High School Diploma