Steve Vaughan (He/Him/His) Email & Phone Number

Rosemont, Illinois, United States

Park Ridge, Illinois, United States

Rolling Meadows, IL

Itasca, IL

Manage systems for a Third Party Administrator (TPA) of employee benefit programs (HRAs, FSAs, HSAs, COBRA, Payroll). Duties include managing and streamlining processes, managing staff, client management, team evaluations, writing policies and SOPs, creation of email templates and standardized responses, managing systems, resolving escalated customer.

Schaumburg, Illinois

Directly managed Member Services staff and oversaw daily operational activities of the department. Planned and provided training for staff. Managed annual dues collection process of $34MM in combined national and chapter membership dues.

• Managed marketing for a 70,000 member consumer research panel. Managed newsletter team, edited newsletters, and developed ideas for newsletters and Web-site content. Ad hoc copywriting.
• Managed direct mail recruitment for consumer market research panel with 70,000 members, including list purchasing, printing, content development, etc.
• Selected vendors; establish, and maintain vendor relationships.
• Managed a $750,000 annual budget.
• Responsible for online recruitment including tracking metrics for cost-effectiveness and quality of leads.

Responsible for designing, writing, editing, and producing newsletters and print media - business to consumer and business to business.Managed print vendors and sweepstakes for consumer panel. Wrote script for internal corporate video.