Steve Durant-Burgin Email & Phone Number

Blackpool, England, United Kingdom

Voluntary Position - Working with BCH to actively listen to customer complaints once they have reached the appeals process along with a senior manager to deal with the cases on an individual basis and provide an unbiased decision.

Lytham, England, United Kingdom

Blackpool, England, United Kingdom

Riverbank ASD (Autistic Spectrum Disorder) is a UK based company that works to promote awareness of Autism and acceptance in home and work life, through our range of clothing and household items.We donate 10% of our profits to the National Autistic Society (www.autism.org.uk)

Blackpool, England, United Kingdom

In the dizzying world of Home Improvements and the multitude of options available to everyone. I guide people to discover design that enhances their surroundings through Home Textiles that are as individual as themselves.I identify fabrics that will capture a customers' individuality, whilst staying away from the current trends. Providing them with stylish home textiles that most people will not have in their homes.I identify fabric suppliers that most home textile companies do not look at, to prove items that stand out amongst the crowd.

Preston, United Kingdom

Manchester, Greater Manchester, United Kingdom

Blackpool, Lancashire, United Kingdom

Baxter Life Training, Blackpool

I look after the company's website, digital and traditional marketing along with being Online Learning Designer, Developer and Implementer.

Lancashire

Assessing Customer Service, Business Administration, Team Leadership, IT, Hospitality and Management to a high degree

Blackpool, United Kingdom

Main achievements in this role has been to increase the number of our students completing our courses and achieving qualifications which has improved our reputation with our referral agencies. Also achieving 100% rating on Compliance & Quality audits.

Preston, Lancashire

15 month Contract:Main achievements in this role was to successfully aid students to not drop out of their studies by aiding their transition into University life thus increasing the University’s turnover for the next three years. Putting into place process and procedures using Microsoft Excel Spreadsheets to track student contact along with what student issues we dealt with, this also created our Management Information Reports.

Preston, United Kingdom

Working on the new DWP Work ProgrammeMain achievements in this role was to increase our customer satisfaction by offering training packages that aided our customers to gain employment, this was created by successfully liaising with the local college to create bespoke training courses. Always achieved 100% accuracy with my paperwork.

Blackpool, United Kingdom

Main achievements in this role was to increase numbers of successful learners by developing and delivering bespoke employability training to exceed my targets and that of my centre for customers moving into sustainable long-term employment, we were regularly at the top of the company’s league tables.

Blackpool, United Kingdom

Helped the long-term unemployed to be up skilled in employability and soft skills to help them gain paid or voluntary work through starting and maintaining outreach clinics all along the Fylde Coast in places such as Community Centres, Church Halls and Homeless Shelters.

Blackpool, United Kingdom

Part-time position, Main achievements in this role was proving excellent customer service by minimising the timescales for problems to be resolved.

Hmp Lancaster Castle Prison

Main achievements in this role was creating and organising a curriculum of training from Entry Level through to Level 2 utilising practice examination papers that were bespoke to my customers, which enabled them to leave Prison Education with practical skills that were relevant to the job roles they hoped to gain upon release. Also successfully leading a team of seven tutors to exceed our targets with the number of students completing and gaining a qualification.

Edexcel Level 3 Award, Assessing Vocational Achievement

Assessor Award

Level 2 Award, Tefl Foundations, Higher Distinction

Certificate, Reiki

Studying for my Reiki Practitioner qualification

Nvq Level 3, Advice & Guidance

Studied for my NVQ in Advice & Guidance to effectively demonstrate my ability and knowledge in offering professional advice and guidance.

Bsc, Computing (Database Systems)

Activities and Societies: Dynamic Systems Development Method certificate covering project management principles and practices.Studied.

European Computer Driving License, Information Technology

Took my European Computer Driving Licence qualification so that I could teach this subject to my students.

Pre Service Certificate In Education, Certificate In Education

Accredited by Huddersfield University

Hnd, Computing

Level 2 Door Supervisor, Security And Loss Prevention Services

Level 2. Award In. Door Supervisor, Security And Loss Prevention Services

Unit 1: Working in the Private Security Industry (Distance Learning) Unit 2: Working as a Door Supervisor Unit 3: Conflict Management Unit.

Level 2 In Digital Marketing, Marketing