Steven Force Email & Phone Number

Maryland Heights, Mo

- Worked with team to support up to 1500 users on Windows and MAC platforms.- Service Now software- ITIL- Significant troubleshooting and interdepartmental interaction- Level 1 and Level 2 troubleshooting on workstations and IP LAN/WiFi

Saint Louis, Mo

Provided Level 1 & 2 Support for approximately 500 Branch Offices & 4000 End Users• Excelled in providing end-to-end support and first call resolution.• Charged with training and additional support of new team members.• Consistently received excellent quarterly reviews with highest team metrics.• Troubleshoot all aspects of desktop, laptop and network resolution needs.• In depth troubleshooting, all aspects of Network Printers.• Worked closely with Level 2 & 3 teams for escalated incident resolution.• Windows 7 & 10 Enterprise environment.• Avaya VOIP Telecom Troubleshooting.

Saint Louis, Mo

Provide on-site support for all Technology needs though out entire Full Service Hotel Facilities.• Maintain all user security access needs as defined by corporate.• Maintain, support and implement all system upgrades defined by corporate.• Provide on-site support for all technology needs required for day to day operations.• Provide on-site support for all platforms including PMS software Windows server environment and Windows 7 Enterprise workstations.• Immediate on-site and on-call support requiring 99 percent uptime.

Saint Louis, Mo

Provide on-site and off-site support to high production HDA Distribution Centers.• Workstation support for approximately 190 workstations in Office & Warehouse environment.• Managed wireless network on Cisco AP platform with approximately 20 Cisco 1130,1240 Access Points.• Extensive peripheral device installation and configuration.• Support for approx 45 production label printers, dot matrix printers & laser printers.• Installation & support of various Dell Poweredge servers.• Cisco switches, routers and fiber uplink experience and Cisco VPN configuration.• Immediate on-site support requiring 99 percent uptime.

Saint Louis, Mo

Installation and support of 200 nationwide point of sale systems on various Windows platforms.• Extensive on-site installation and off-site telephone support.• Software support and training.• Managed remote nationwide installations via telephone support.• Direct interaction with Networking and Telecommunications to provide project completion.• IP Address and subnetwork address schemes to provide fluent system installation.• Position required extensive travel nationwide and Puerto Rico. • 24 Hour On-call technical support.• Called upon for high priority, immediate problem resolution for point-of-sale computer systems.• Category 5 and serial cable installation, termination and testing.

Glen Carbon, Il

Managed configuration, staging, imaging, testing and monitoring of all point of sale computer systems.• Extensive troubleshooting of all hardware, software and peripheral devices.• In-depth exposure to networking using various Windows operating systems.• Charged with purchasing, cost control, shipping & receiving.• Provided on-site/telephone support for approximately 300 point of sale computer systems.• On-site system software & hardware support.• 24 Hour On-call technical support.• Called upon for high priority, immediate problem resolution for point-of-sale computer systems.• Position required extensive travel throughout St. Louis metropolitan area.