Many years of experience with customer facing roles. Passionate about connecting people and technology together to drive positive change. Strong focus on customer retention, growth, advocacy, negotiations and contract renewals. Extensive Tech Sector experience. Helping businesses choose and onboard IT-based SaaS solutions for increased value and productivity. Working at Smartrak, a leading Telematics and Lone-Worker solutions company in New Zealand. My key Tier 1 customers are based mainly in Auckland and Waikato. I am the CSM for many well known logos, ranging from large corporations, government bodies and SME's.Previous, long-term roles included working as a Technical/IT Account Manager for the oldest IT/Networking company in the Waikato, Houston Technology Group. As well working in their subsidiary company, managing a small team of software developers. Of which my role included Software Development Manager, Team Leader, Database Developer and Productivity & Solutions Consultant. Prior employment in Melbourne with responsibilities focussing on account management, sales, software development and customer support.Over my career I have expanded my business acumen and developed a diverse range of business, interpersonal and technological skills.Keen interest in emerging technologies, including ChatGPT/AI, blockchain, IoT, medical tech, future transportation, sustainability, plus other paradigm shifting developments.
