A veteran Customer Success leader and executive coach, I've helped scale some of the fastest-growing SaaS companies while maintaining industry-leading retention rates. At companies like Shopify and HubSpot, I've built and led teams that consistently achieved 95%+ retention and increased customer activation by 45%. Now, as Chief Customer Officer at Yada AI and co-founder of Superabound Coaching, I'm passionate about helping the next generation of CS leaders build high-performing teams that drive measurable business results.Through my work with leaders across industries, I've identified the key challenges that often hold teams back: the struggle to balance hands-on customer work while building scalable systems, the pressure to reduce churn while growing the team, and the difficulty in transitioning from "best CS rep" to "best CS leader." To address this, I built the Customer Success Leadership Accelerator - an intensive 8-week program that gives CS leaders the frameworks, tools, and confidence they need to build and scale exceptional teams.Whether you're a first-time CS leader or looking to take your team to the next level, I'm here to help you create the systems and strategies that will drive sustainable growth. My approach combines battle-tested frameworks with personalized coaching to help you develop your unique leadership style while delivering the metrics that matter to your business. Join me in the Customer Success Leadership Accelerator at the link above, where we're building the next generation of exceptional CS leaders.