Steve Hooczko Email & Phone Number

A versatile, results-driven Business & Technology professional with diverse global experience and acumen in Software Product Development, Program/Project Management, Agile Scrum/Kanban, ITIL-ITSM, Metrics/Analytics, Business Analysis, Process (Re)Engineering, Operations, and Customer Support. Equipped with a unique blend of inter-disciplinary and transferable skills to effectively achieve corporate/team goals and exceed client expectations, leading to “Best in Class” customer satisfaction, process maturity, operational efficiency, and ROI growth. • Management: S/W Development, Tech Support, Customer Care, Release Mgt., Process Engineering, Metrics/Analytics (8 yrs)• Prog/Proj Management: E2E lifecycle (SDLC) S/W, H/W, F/W; eCommerce; System Tools/Apps; Processes (15 yrs)• Agile/Scaled Agile Program Mgt. & Analytics: Scrum (10 yrs)• Software Product Development: End-to-End software development (20+ yrs)• Operations: Design, development and management of reactive/proactive customer support & advocacy (10 yrs)• B2B/B2C Ecommerce - Web UX (3 yrs)• BA/BPA/BPI/BPM: Development, Analysis, Control and Continuous Improvement (12 yrs)• Quantitative/Qualitative Analytics: Design, implementation, analysis, control and reporting (12 yrs)• Quality: Software product development, operations and PMO environments (8 yrs)• Lean Six Sigma: Green Belt certified; workplace exercised (2 yrs)• Successfully led E2E Program/Project Mgt. of S/W product releases & internal tools/apps• Built & managed "best in class" international, multi-cultural teams• Developed, led, implemented continuous improvement in established & start-up companies• Introduced Agile methodology and ServiceNow ITSM into organizations• Established BI analytics programs in Operations, PMO, and Development environments• Managed key initiatives to improve customer loyalty, resolution cycle time & product quality• Developed S/W from concept to deployment (SDLC), for various products, using a multitude of languages & systemsEDUCATION / CERTIFICATIONS• MBA, BS EE/CS, Agile CSM, LSSGB, ITIL-ITSM v3, SEI-CMMI, PMP trainedTOOLS / METHODOLOGIESMicrosoft Office Suite, Google Suite, Visio, MS Project, JIRA, Confluence Wiki, SharePoint, TEAMS, Smartsheets, Slack, ServiceNow, Jenkins Continuous Build/IntegrationSDLC, Waterfall/Agile/Scaled-Agile, ITIL-ITSM V3, Lean Six Sigma, Business Analysis, Business Process Management (BPM), Data Analytics, Continuous Process improvement, Operations Support Systems (OSS), Software Quality Assurance (SQA), SEI-CMMI

Listed skills include Program Management, Software Development, Telecommunications, Sdlc, and 44 others.