Steve Ignacio Email & Phone Number

Greater Seattle Area

• Coach, monitor, manage, and train a team of 10-18 Quit Coaches/Tobacco Cessation Counselors to meet/exceed performance expectations support efforts toward meeting departmental and company goals.
• Facilitate interview and hiring decision process for Quit Coach candidates.
• Provide high quality call examples for client requests for proposals (RFPs).
• Lead team meetings and conduct presentations to various stakeholders.NOTE: See resume attached.

Greater Seattle Area

• Use cognitive behavioral therapy, motivational interviewing, and social cognitive theory to assist program participants in resolving ambivalence, identifying barriers, and creating action plans around quitting tobacco.
• Provide pharmacotherapy support while identifying alternative forms of support and resources accessible to participants.
• Accomplishments:o Promoted from Quit Coach to Quit Coach Io Promoted from Quit Coach I to Quit… Show more
• Accomplishments:o Promoted from Quit Coach to Quit Coach Io Promoted from Quit Coach I to Quit Coach IIo Consistently achieved Incentive status (consistently exceeding company standards regarding call quality scores.

Greater Seattle Area

• Provide frontline security and protection for travelers, airports, and airplanes by identifying dangerous objects in baggage and on passengers through electronic detection and imaging equipment while maintaining a.
• Develop leadership skills and increase team morale via team building activities.
• Provide on the job training, shadowing, and supervision to new hires.
• Accomplishments:o Was selected to be cross-trained in both Baggage and Checkpoint… Show more
• Accomplishments:o Was selected to be cross-trained in both Baggage and Checkpoint security protocols. Show less

Greater Seattle Area

• Maintain a professional appearance and a high standard of customer service by promptly greeting customers, determining their needs, and serving those needs with respect and courtesy.
• Consistently demonstrate proficiency in various selling methods.
• Assist with loading and unloading of stock, assembling and maintaining appearance of display room furniture, and scheduling deliveries appropriately.

Greater Seattle Area

• Lift and move packages up to 70lbs (unload 700-1300 packages per hour; load 300-800 packages per hour).
• Demonstrate ability to follow directions and routines, use appropriate judgment, exhibit keen spatial awareness, and swiftly read numbers and words to make logical connections and determine an appropriate response (up.

Greater Seattle Area

• Promptly greet, determine and serve customer needs with respect and courtesy.
• Handle register transactions, returns, and exchanges accurately and efficiently.
• Maintain organization of merchandise and fitting rooms
• Accomplishments:o Awarded and recognized for above average customer serviceo Selected to train newly hired employees in customer service and register protocol.