Steve Jankoviak Email & Phone Number

United States

Field Service Engineer - (FSE) on Robotic Pharmaceuticlal Automation Equipment for Parata Systems / BD

Jackson, Ms

• Experience using remote connectivity tools such as Dameware, RDP, and Quick Assist to troubleshoot moderately complex network connectivity issues with internal and remote systems users• Experienced in troubleshooting network (IP-specific) connectivity issues (i.e., DHCP and Firewall related issues)• Under direct supervision, the Network Technician provides quality customer service and network and hardware/software support to FCCI systems users• Installs and supports computer equipment and software• Supports and repairs hardware and software on workstations and related peripheral equipment (i.e., monitors, printers, routers, cable modems, smartphones, etc.)• Assists with implementation of projects and systems of simple to moderate complexity• Analyzes customer needs, researches and evaluates hardware and software requirements to meet business purposes; provides training and technical assistance for implementation• Follows ITIL best practices and FCCI procedures for Incidents and Problems utilizing the Service Desk application• Provides after-hours, on-call technical support as needed• Maintains appropriate documentation on all installations, repairs, and inventory activities

Richardson, Tx

• Extensive experience with the installation, configuration, and troubleshooting of various network communication equipment, business computers, and related computer peripherals• Provide both remote and onsite IT system support for a variety of independent business clients• Familiar with all facets of Exchange-based email systems, including configuring and troubleshooting the various email interface methods (Apple iPhones, Android-based cellphones, iPads, Laptops/Tablets, including general knowledge of Apple MAC computers)• Email upgrade and migration experience, everything from simple version upgrades within Outlook, to the more complex migrations from local server-based Exchange email systems to the more common, cloud-based Exchange solutions (Rack Space, Office 365, etc...)

(Hhs) / Office Of The Assistant Secretary For Preparedness And Response (Aspr)

* Provide on-site, general IT Support for a Regional office of (HHS) Health and Human Services.* Design/Create documentation (i.e., Communication Closet Layout/Antenna Storage Relocation).* Provide technical guidance to less-experienced personnel.* Maintained and Troubleshot faulty communications equipment, diagnosing, isolating, and repairing any equipment malfunctions.

Carollton, Tx

* Installed, diagnosed, and repaired standard residential & business phone lines.* Mastered the ability to serve often-frustrated and angry customers, solving their problems quickly & efficiently.

Dallas/Fort Worth Area

* Installed, diagnosed, and repaired standard residential & business phone lines.* Mastered the ability to serve often-frustrated and angry customers, solving their problems quickly & efficiently.

Dallas/Fort Worth Area

* Maintained and supported a large multi-national company’s Communication Infrastructure & Information Systems.* Researched customer’s systems batch job processes, followed by designing and creating related documentation to streamline the monitoring and reporting on those daily processes.

Dallas, Tx

* Maintained and supported the hardware, software, and underlying network for the DFW Airport’s Computerized Parking Control System.* Performed bench-level hardware maintenance and repairs, maintained technical schematics and diagrams.Technical Helpdesk Specialist* Provided technical telephone support for a nationwide insurance company, assisting users with Outlook Email, Remote connectivity (VPN/Mobility Client), Microsoft desktop suite and 100+ 3rd-party applications

Dallas, Tx

* Traveled extensively, performing installations and in-depth training of Parata/McKesson’s pharmacy automation.* Gained experience working in various (HIPPA)-sensitive settings ranging from privately-owned pharmacies to public, private, and Veterans (VA) hospital environments.* Familiarity with standard pharmaceutical workflow utilizing interfaces such as Pharmacy 2000.* Experience installing and troubleshooting various Host Interfaces utilizing HL7.

* Traveled nationwide to numerous field offices, upgrading servers, workstations, and laptops. * Uninstalled, re-installed and tested WAN/LAN equipment while ensuring quality standards and reliability.

Dallas, Tx

* Provided Level 2 Network Administration support for a large, multi-platform corporate environment.* Knowledge and familiarity of Microsoft Windows Server and Exchange Email (2003).* Troubleshoot LAN/WAN network issues occurring in typical large corporate, cross-platform environments.* Install, maintain and repair HP/Compaq servers and other equipment in a large, raised-floor environment.* Installed, tested, upgraded, administered, and troubleshot a variety of software and hardware.* Troubleshoot all corporate printing related issues.* Provided in-house training for co-workers across numerous technical hardware & software topics.

Associate’S Degree, Robotics And Fluid Power

Associate'S Degree, Electronic Engineering Technology

It/Web Development - Coursework

Microsoft Training - Coursework

Technical Writing - Coursework

Hl7 Training, Hl7

HEALTH LEVEL SEVEN® INTERNATIONAL- SPONSORED CONFERENCE JULY EDUCATIONAL SUMMIT 2012 and… (CBT) COMPUTER-BASED TRAINING MODULES, TEXTBOOKS.

High School, Math