Steve Kearns work email
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Steve Kearns personal email
Extensive experience building a broad level of knowledge within the Information Technology Service Management and Technical Operations arena; I am recognized as a global process owner for the ITIL foundational processes of Incident, Problem and Change management. Through experience I am highly skilled at aligning business requirements with IT service delivery strategy, and the successful implementation of the defined processes. Real time solutions leadership, providing customer service delivery excellence; approached with an end user perspective.Ticketing system fluency with ServiceNow, Remedy and HP Service Center.
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Senior Client Service ManagerTelus 2017 - Jul 2024Edmonton, Canada Area -
Global It Service Delivery LeadTalisman Energy Inc. 2011 - 2015Calgary, Canada Area• Successfully managed the insourcing of Incident, Problem and Change management responsibilities from a third party vendor at Talisman Energy.• Key Talisman Energy project sponsor and team member overseeing the design and build of the Incident, Problem and Change management processes and the subsequent integration of these process within the ServiceNow service management product.• Responsible for the daily stewardship of several key ITIL processes to ensure consistent standard delivery globally within a regionally based support model. -
It Service Delivery Co-OrdinatorMetafore 2009 - 2011Calgary• Develop and implement Critical Incident Roadmap and associated processes• Facilitate and host daily Service Level Update Meeting• Facilitate, document and manage to closure Major Incident Reviews and Post Implementation Reviews• Provide 7 x 24 on call Critical Incident support as required -
It Service Delivery Co-OrdinatorPetrocanada 2003 - 2009Calgary• Functional team lead for onsite PM/CM/IM in Calgary including workplan development and stewardship.• Actively involved daily in support and management of incident and change management and service desk modules of ITSM Remedy 7• Core project team member for development of problem management processes and integration with current ITIL deliverables as they align with ITSM Remedy 7 • Coordinate and align service delivery processes at Petro-Canada service desks in Calgary, AB; London, UK; and St. John’s, NL• Collaborate with the Petro-Canada Problem and Change coordinator to ensure organizational, tool and process gap analysis is thoroughly reviewed prior to implementation of new systems• Manage development and integration of Oil Sands IT delivery requirements within current infrastructure processes
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Service DeliveryHewlett-Packard 1994 - 2009 -
Incident ManagerEds 2000 - 2003
Steve Kearns Skills
Steve Kearns Education Details
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Marketing Diploma
Frequently Asked Questions about Steve Kearns
What is Steve Kearns's role at the current company?
Steve Kearns's current role is He finally retired.
What is Steve Kearns's email address?
Steve Kearns's email address is st****@****shaw.ca
What schools did Steve Kearns attend?
Steve Kearns attended Fanshawe College.
What are some of Steve Kearns's interests?
Steve Kearns has interest in Children, Arts And Culture.
What skills is Steve Kearns known for?
Steve Kearns has skills like Itil, Integration, It Management, It Service Management, It Strategy, Business Analysis, Service Management, Information Technology, Business Process, Business Process Improvement, Change Management, Service Delivery.
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