Steve Kendrick Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Calgary, Canada Area

Calgary, Canada Area

Calgary, Canada Area

• Worked within the business to gather examples and details of reported issues with Solarc RightAngle system functionality and processes.• Documented user requirements, developed procedure documentation and business cases.• Worked within functional groups with people of multiple skill sets and across levels within an innovative environment.• Modelled and developed functional solutions.• Issues trouble-shooting and resolution.• Performed Functional Testing and assisted UAT.• System and Performance Monitoring.• Provided user training and promoted buy-in and commitment to Business Architecture initiatives within user community.• Established and maintained strong business relationships.• Additional Business Support such as Physical and Financial Trade Reconciliation.

• Create, edit, and maintain various business reports for Upstream Oil & Gas clients that utilize the Synergy Business Platform.• Requirements definition & analysis.• Understand business problems through interaction with clients and define solution options.• Provide User Training.• SQL, database design and management.• Interaction with all levels in the organization.• Contribute to solutions catalogue and library.

• Requirements Analysis – Responsible for analysing customer business processes as a precursor to solutions design. Ensure alignment of business processes to associated policies, and identify areas of alignment to the Objective product suite. Identify changes to project scope arising from the analysis and bring these to the attention of the Objective Project Manager.• Functional and User Acceptance Testing – Responsible for the preparation of test cases and detailed scripts to support customer functional and UAT.• End-User Training - Conduct end-user training on core Objective solutions, including EDM, RMS and Workflow.• Solution Configuration – Responsible for configuring the Objective product suite to conform to the documented solution design as well as making evolutionary improvements to the solution through prototyping the solution with the customer.

• Development of User Guides for new EDRMS implementation. • Providing thorough phone, self-service, in-person and email support to over 2000 staff.• Recording all customer requests into ITSM incident management system. Any incidents that I am unable to resolve are escalated to the appropriate second level team, with appropriate communication.• Management of own incident queue within ITSM, resolving calls escalated to me. • Administering RSA Secure Client Tokens and Client Login.• Lead Support for Asian Offices and printer roll-out and support• Participation in project work, including upgrades to software, and the yet to be rolled-out, new document management system.• Involvement in team improvement, including writing documentation on any new processes and procedures.• Partnering strongly with other groups in IS, including the Document Management and System Admin teams.

• Providing 1st level user technical support, resolving all user problems and queries in an effective and timely manner.• Monitoring, logging and keeping current all problems reported to the Service Desk.• Producing records reflecting Helpdesk and job stream statistics in a timely manner and monitoring call volumes to avert potential escalation problems.• Liaising with LAN/WAN engineers regarding the progress of their action on assigned problems.• Attempting to resolve all Windows and Mac OS, printing and basic network issues, escalate if necessary.• Assistance with implementation of new IT systems

Bachelor Of Management, Management Information Systems

Activities and Societies: Management Students Society

Business Analyst Extension Certificate, Business Analysis

Masters, Information Systems