Steve Killam Email & Phone Number

Southwest Territory- 8 States-Cal.,Oregon, Wa, Utah, Nm,. Nevada, Az.,Colorado

Within my role as District Manager, I administered 22 stores with an annual sales volume of $30M and covered area; California, New Mexico, Utah, Oregon, Washington, Nevada, Colorado, Arizona. I served as a liaison between the headquarters and the assigned area branches as well as coordinated with, reported and made recommendations to senior management in order to grow market share, improve customer experience and drive growth. I boosted sales by completing team assessment, recruiting top talent and addressing underperformers through performance improvement plan (PIP) process.Furthermore, I successfully enhanced performance from double-digit decline to even performance in 5 months by driving West Region ranking to # 1; executed customer satisfaction programs and ensured entire branches deliver value and excellence to the clients. I developed a strong team of committed branch managers to maintain profit margins and implement the business plan and applied innovative approaches and techniques to keep updated with the competition.I efficiently handled store execution, established district culture, brand messaging, associate and management development and in-store shopping experience. I expertly developed 2 associates within the 2nd quarter, ensuring preparation for expanded responsibilities. I inspected stores, recruited and fired employees, conducted meetings, trained staff, created reports, and recommended changes regarding store procedures and activities.

Los Angeles

As a District Manager, I efficiently administered the entire store operations for Los Angeles area, including customer interaction, visual Presentation and P&L accountability for 14 top volume stores totaling $30M. I effectively planned, generated and implemented strategies for creating and supporting marketplace dominance, hence achieved number 1 results in the company. I applied innovative approaches and new techniques in supervising stores in the area in order to keep updated with the competition.I upgraded store-level focus and management group by completing team assessment and recruiting top talent and regularly visited branches/locations to inspect and interview individual store management. In this role, I successfully initiated grassroots program, encouraged creativity, enthusiasm and local ownership and entrepreneurship for company sales events. I conducted meetings and recommended changes regarding store activities and procedures and even staff changes; proficiently created and structured customer calling list program, increasing store traffic and conversion. I built and maintained focus on capturing customer contact information, which increased customer loyalty. I profitably produced scheduled item focus program, stimulating high margin impulse sales.

Los Angeles/Orange County

West Coast

Company Filed Chapter 7