Steven Long Email & Phone Number

Irving, Tx, Us

Atlanta, Georgia, Us

Information Security Manager duties.  Systems and network engineering and administration for PCI certified manufacturing facility.  Deployed and managed on premise private cloud infrastructure using VMware ESXI host and virtual servers.  Implemented high secure LAN and DMZ for payment card production, per PCI governance, using dual firewall (airgap) configuration to isolate provisioning and secure data environments.  Managed Third Party internal and external penetration testing and vulnerability scanning.  Responsible for information security vulnerability remediations and risk mitigations for corporate and PCI compliance/audit reporting. Global Operation Platforms Analyst duties  Service Now ITSM for change requests, incident management, and operational tasks/support.  Coordinated project and managed work for disaster recovery due to ransomware attack.  Facilitation and alignment for remote engineers assigned to companywide technology rollouts.  Local field support for sites in the Dallas/Fort Worth.

Dallas, Tx, Us

Dallas, Texas, Us

Merrimack, Nh, Us

Working in the NOC (Network Operation Center), where duties include basic troubleshooting of the network, circuit resolution, LAN/WAN diagnostics, and escalating calls and tickets to the appropriate vendors. Secondary functions, file tickets for data and voice issues, as well as receive incoming calls from clients to maintain SLAs. LAN/WAN experience, strong network foundationWorking knowledge of Tivoli, Netcool, Maximo and and many routing protocols andWAN technologies w/MPLS, bundling, Optical (OC3)

Provided second level support of hardware including mobile devices, tablets, pc’s, and Laptops. Supporting applications and software that included MS Office 2010, Adobe and other firm specific word and document managment applications for end users of a law firm logged through IQtrack ticketing system. Assists with integration and deployments of firm and vendor applications as well as new hardware and operating systems (Lenovo/Win7). Supported printers and multi-function machines and maintained network infrastructure

Systems and network engineering, for a software development firm. Provided in-depth knowledge of LAN/WAN infrastructure design and implementation. Managed a 2 separate networks and two separate domains. Implemented proper environments (intra-networks, subdomains) necessary for design, simulation, QA, and production of software. Distributed and maintained system wide security, backup and data recovery, email and system monitoring and maintenance. Configured and maintained Cisco routers, switches and firewalls/ASA’s in collaboration with service providers, remote partners and customers. Point of contact for NOC and help desk support for customers and clients utilizing company software. Provided data, voice, and security infrastructure for new office space Served as point of contact for all IT and technical purposes.

Associate Of Science (A.S.), Electronics And Computer Technology

Texas Class A Barber License