Steve Kluchin Email & Phone Number

Charleston, South Carolina, Us

Served as account manager and technical support liaison for strategic, enterprise and mid-market-level businesses cumulatively representing over $1 million+ in ARR for corporate social responsibility efforts using SaaS tools.• Built and managed strong relationships with a book of business of up to 35+ client accounts.• Upsold and cross-sold solutions, features, and professional services to clients exceeding 100k+ ARR.• Supported both clients and team members as a subject matter expert for our Grant Making solution.• Championed customers by organizing client feedback and presenting solutions to key stakeholders.

Empowering people to be the best version of themselves by helping them build healthy habits, keeping them accountable towards their goals, and moving past self limiting beliefs.

Helping men to improve their relationships and be better allies by helping them to understand privilege, toxicity, and intersectionality as well as their role in them.

Empowering businesses through full stack digital marketing services, e-commerce solutions, project management, and process improvement services.• Coaching and empowering clients into taking the steps to uplift their brands and lead them to success• Managing projects while facilitating the collaboration of project resources to meet strict deadlines• Provide recommendations for improving and adding efficiency to business processes• Providing creative business solutions to meet client’s marketing, e-commerce, and project based needs• Creating marketing plans as well as advising on promotional and marketing strategy• Executing paid and organic marketing campaigns

• Creating and advising on promotional, sales, and marketing strategy including events

Empowered Acro teaches partner acrobatics (“acroyoga”) in a safe, fun, and accessible manner appropriate for all ages and fitness levels. At Empowered Acro, we focus on connection, communication, and building positive relationships. We view acro as a tool for bringing people together and believe that fostering trust and compassion within communities brings positive change into the world.• Teaching and coaching adults through executing complex partner acrobatic movement sequences

San Francisco, Ca, Us

Marin Software's mission is to give advertisers the power to drive higher efficiency, effectiveness, and transparency in their paid marketing programs that run on the world’s largest publishers. Marin provides industry leading enterprise marketing software for advertisers and agencies to measure, manage, and optimize billions of dollars in annualized ad spend across the web and mobile devices.• Managed the creation and implementation of the Marin Social interactive training certification project providing internal and external clients a self-paced training program saving Social Customer Engagement Managers each an average of 15 hours training time monthly as well as improving user learning and retention.• Managed client on-boarding process and documentation improvement projects including learning and development resources.• Managed tailored on-boarding training for new client teams on Marin Social software and tools virtually and in-person.• Served as account manager and technical support liaison for strategic, enterprise and mid market-level businesses cumulatively representing over $2 million+ in monthly online ad spend.• Served as subject matter expert and consultant in the areas of social media advertising campaign strategy and optimization.• Trained and coached new team members on role, team, and Marin processes and tools• Identified areas for process improvements and present proposed solutions to senior leadership.• Served as a liaison and partnering with Product Management team on road mapping for the Social (Marin Social) and Cross Channel (MarinOne) platforms, synthesized and communicated client needs and feedback, and assisting in the documentation of best practices and release notes.• Managed paid campaigns and provided reporting services for managed service clients.• Clients included Blue Chip Marketing Worldwide, Starkey Hearing Technologies, CF Search Marketing, Oath/Yahoo, Thomson Reuters FindLaw, Path Interactive, WeWork, etc.

San Francisco, Ca, Us

• Managed tailored on-boarding training for new client teams on Marin Social software and tools virtually and in-person.• Served as an account manager and technical support liaison for strategic, enterprise and mid market-level businesses cumulatively representing over $500,000+ in monthly online ad spend.• Served as subject matter expert and consultant in the areas of social media advertising campaign strategy and optimization.• Identified areas for process improvements and present proposed solutions to senior leadership.• Developed and implemented a new on-boarding and account management protocol for Marin Social’s new mid market-level offering.• Enabled mid market sales team by providing training and resources to coincide with product releases.• Trained and coached new team members on role, team, and company processes and tools.

BallerATX.com/Ballin' on a Budget ATX is your one stop shop for free events in Austin, Texas.• Served as an administrator for company website (WordPress), Facebook, Twitter, Instagram, and other social media profiles.• Developed and managed content and events.• Covered events as a member of the press.• Advised on organic and paid Social Media strategy.

Cupertino, California, Us

• Served as an subject matter expert (SME) and assistant team lead.• Collaborated on project for Apple Online Store upgrades by participating in a User Acceptance Testing (UAT) program.• Performed trend, demographic, and pattern analysis to review simple to complex card-not-present transactions.• Served as key point of contact between customers, credit card operators, and carriers, while representing Apple with the utmost professionalism in all inbound and outbound communications.• Managed, reviewed and resolved credit issues and chargebacks in coordination with the Finance team.• Managed and resolve escalation requests for the Fraud and Payment groups.• Recognized and developed unique opportunities to improve the customer experience and better manage workflow.• Reviewed Fraud team’ audits for quality assurance, accuracy, and coaching purposes.• Mentored and trained new Fraud agents as a Fraud SME, providing continual support throughout their tenure. • Managed departmental scheduling project, which lead to the adoption of non-split shift schedules.• Consistently performed within the top ten percent of the team. Averaged a perfect performance metric score for FY 15' vs. team average of 1.91. Loss prevented: $822,627.16 for FY14.

Cupertino, California, Us

• Executed allocation plans averaging 100k units while ensuring complete satisfaction over multiple sales channels.• Served as the Latin Americas Region point of contact for iPad execution.• Supported iPad execution team through the iPad Air 2/iPad Mini 3 NPI Launch, October 2014.• Troubleshot excel formulas and issues for regular reports.• Supported Supply Demand Management and Reseller Operations through researching, communicating, and resolving various allocation or backlog issues and gating factors. • Managed weekly plan of records.• Trained and mentored new team members on tools and processes.

Cupertino, California, Us

• Executed allocation plans averaging 100k units while ensuring complete satisfaction over multiple sales channels.• Supported Supply Demand Management and Reseller Operations through researching, communicating, and resolving various allocation or backlog issues and gating factors. • Researched and resolved product prioritization requests.• Managed weekly plans of record. • Reported on weekly Attainment and reviewed the report for any abnormalities and executable allocation or backlog at a high level overview.• Compiled weekly billing projections and developed ad hoc reports for the Supply Demand Execution/Management teams.• Managed product sourcing in SAP.

Cupertino, California, Us

• Managed, reviewed and resolved credit issues and chargebacks cases in coordination with the Finance team.• Managed and resolved escalation requests for the Fraud and Payment groups.• Managed Return to Shipper, Zero Confirms, and Gift Card Refund requests.• Investigated Bill Me Later transactions for fraudulent activity and accounts.

Orange, Ca, Us

• Provided world-class technical support and customer service to Apple customers for a range of products.• Strove for maximum customer satisfaction with both the Apple brand and experience, resolving customer issues quickly and accurately while communicating with the high level of professionalism expected of Apple.• Coached customers over the phone or via chat in order to resolve complicated technical issues.• Met/exceeded metrics within 60 days.• Presented job tools to team.• Began with Apple on a contract basis prior to going permanent in October 2011.

• Managed in-person deliveries and pick-ups of non-ferrous materials.• Managed inventory and sales records.• Provided technical support for office systems.

Cedar Park, Texas, Us

• Managed and executed on a variety of documentation, tool, and reporting development projects.• Created standardized set of import/export guidelines for branch offices in Asia including letter of credit guidelines and a mergers and acquisitions integration checklist.• Developed entered order templates, customer surveys, and ad hoc reports.

Austin, Texas, Us

• Taught freshman level course, Principles of Management.• Served as committee member for the St. Edward's University School of Management and Business Transfer and Retention Committee.• Developed and reviewed classroom documents.

• Collaborated in the development of early stage business plan and startup financial statements for investors.

• Managed various office administrative responsibilities and tasks.• Interacted with clients while maintaining strict confidentiality with client information.• Kept detailed notes of case proceedings.

• Provided in-person technical support and troubleshooting for PCs.• Built custom PCs for clients.• Set-up networks for small businesses and individuals.

Bba, International Business, Concentration In Asia

Japanese

Associate'S Degree, Business