Steve Laporte Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Burnaby, Bc, Ca

This is where it all comes together; our team, comprised of Product Technology and Customer Experience, is responsible for designing and executing Mindfield’s product roadmap, ensuring exceptional customer implementations, and driving strategies to ensure wow experiences for both our customers and candidates.

Burnaby, Bc, Ca

As Director, Strategic Initiatives I was responsible for ensuring consistently excellent customer implementations and identifying and executing strategic projects to improve internal efficiencies and consistency as well as overall exceptional customer and candidate experiences.

Burnaby, Bc, Ca

As Director, Customer Success and Implementations I was responsible for building and maintaining a world-class customer implementation strategy to scale for rapid growth and for leading our customer experience strategy. This included redesigning new customer training and executing training for enterprise implementations. Also, implementing an internal case process ensuring customer support requests were consistently tracked and escalated amongst internal teams for quick resolution.

Vancouver, Bc, Ca

As Director, Initiatives I lead the Initiatives Department responsible for designing, developing, and implementing programs across 1-800-GOT-JUNK?’s international franchise system. Key examples include: • Creating and implementing a system-wide Complaint Resolution System ensuring consistent, measured, repeatable complaint resolutions across every one of our franchise locations.• Managing the completion of our second system-wide Environmental Audit with the release of improved end user reporting and training.• Preventing loss through a customized Mystery Shop program.

Vancouver, Bc, Ca

As the Operations Services Manager I was responsible for developing, managing, and implementing projects to increase operational efficiencies and revenue opportunities across our international franchise system as well as supporting other departments with their system-wide program development and implementation. Customer Experience Example: Designed, developed, and implemented Net Promoter Score (NPS) across the 1-800-GOT-JUNK? franchise system allowing for immediate tracking, measurement, and reporting regarding customer loyalty. Our NPS program’s success resulted in 1-800-GOT-JUNK? being featured in Jeanne Bliss’ book I Love You More than My Dog and being invited to speak at the 2010 Satmetrix NPS Conference in Manhattan. Intranet Implementation Example: Worked with various stakeholders to design, develop, and implement a company-wide Microsoft SharePoint intranet for all corporate communications across the franchise system.

Vancouver, Bc, Ca

As a Business Development Consultant I was responsible for supporting over 50 franchises successfully navigate from purchasing a franchise to running a successful franchise operation within their first year of business.

Vancouver, Bc, Ca

As Help Desk Manager I ensured consistently excellent service on the first line of Franchise Partner support for daily operational and software support requests.

Bcom, Entrepreneurship

Diploma, Information Technology Management