As the RVP of Health and Life Sciences at Salesforce, I had the privilege of leading a team of Core Account Executives responsible for establishing trusted relationships with prospects and customers across Australia. I was also an indirect leader of a much broader set of stakeholders who engaged with customers selling our acquired products (eg Tableau, Mulesoft, Slack),professional services, as well as customer success endeavours.

As a Key Account Director at Salesforce, I was responsible for building mutually advantageous commercial relationships with strategic Healthcare accounts and executing strategies aligned to their values and goals.This involves integrating existing technology with Salesforce’s best in class products and services to develop new, personalised models of patient and doctor-centric care.

As the General Manager of Business Development in Australia and New Zealand, Steve led a diverse sales team in ANZ and was responsible for developing and executing growth strategies. He did this by working with prospects and customers as they invest in digital transformation.

Steve was promoted to lead a team of amazing people who were transforming the way healthcare focuses on the patient in the ANZ region. Getting patients more engaged and empowered in their healthcare journey through our relationships with leading organisations around the world is what we did. Oneview had solutions that enhance a person's experience with the healthcare system across the continuum of care, as well as from birth to aged care.

Steve was responsible for leading a team responsible for building strategic relationships with healthcare organisations who are passionate about improving the experience of the patients they serve and the workforce that serves them.

Building upon the momentum and experience of previous years, Steve returned to Australia to take on additional responsibilities more broadly focused on APAC in addition to Asia.

As the Director of Business Development, Cerner Asia, Steve focused on establishing mutually beneficial business relationships with clients and partners while developing the internal structural framework necessary for Cerner to deliver on commitments well into the future.This role required a broad set of skills, including:• Bid Management• Business Case development• Business Continuity and Capacity Planning• Development Partnership framework and… Show more As the Director of Business Development, Cerner Asia, Steve focused on establishing mutually beneficial business relationships with clients and partners while developing the internal structural framework necessary for Cerner to deliver on commitments well into the future.This role required a broad set of skills, including:• Bid Management• Business Case development• Business Continuity and Capacity Planning• Development Partnership framework and execution• Marketing and communication planning and execution• Organisational Change Management and Continuous Improvement• Partner Management• Pipeline development and opportunity qualification• Problem solving• Profit and Loss Management• Program and Project Management• Proposal writing• Quarterly Sales cycle forecasting and execution• Relationship and Stakeholder Management• Resource Management and forecasting• Risk and Issue Management• ROI and TCO analysis and documentation• Revenue Management and forecasting• Strategic Roadmap Facilitation• Supply and Demand resource modelling• Team building leadership• Technical Architecture Show less

After a couple years of developing sustainable and healthy relationships in Melbourne, Steve was given the opportunity to come to Sydney and work with our client partners in New South Wales. At the time Steve came to Sydney, the initial foundations of functional capability were widely implemented across the state, with a desire to expand both horizontally across new venues of care, as well as in depth, using more capabilities in the areas in use.This provided Steve and the Cerner team… Show more After a couple years of developing sustainable and healthy relationships in Melbourne, Steve was given the opportunity to come to Sydney and work with our client partners in New South Wales. At the time Steve came to Sydney, the initial foundations of functional capability were widely implemented across the state, with a desire to expand both horizontally across new venues of care, as well as in depth, using more capabilities in the areas in use.This provided Steve and the Cerner team the opportunity to partner with NSW Health on several programs of work that will reap benefits for years to come. Two programs in particular worth mentioning Community Health and Outpatient Care (CHOC) , Electronic Medications Management (eMeds). These two programs of work have exposed thousands of new end users to functional capabilities that have increased their efficiency and the safety they are able to instill in their patient care experiences. Financially, Steve was able to substantially decrease the DSO of invoices, resulting from an improved working relationship with the clients he served. Contracting was streamlined by agreeing on standard terms which could be used in a more efficient way, and were for over 100 contracts, worth over $60M in bookings during this time period. Show less

As the Client Results Executive in Melbourne, Steve's role was the overall account and relationship management of: the Department of Health - State of Victoria, Eastern Health, and The Royal Victorian Eye and Ear Hospital.Growing upon the role as the Technical Engagement Leader, this role as CRE expanded Steve's responsibilities to include financial management, contract negotiations, intellectual property roadmaps, marketing, sales, ongoing support escalation management, as well as… Show more As the Client Results Executive in Melbourne, Steve's role was the overall account and relationship management of: the Department of Health - State of Victoria, Eastern Health, and The Royal Victorian Eye and Ear Hospital.Growing upon the role as the Technical Engagement Leader, this role as CRE expanded Steve's responsibilities to include financial management, contract negotiations, intellectual property roadmaps, marketing, sales, ongoing support escalation management, as well as annual client value reviews to assess a client's relationship standing. Where the TEL role had overall responsibility for the technical portfolio, the CRE role incorporates the entire catalog of solutions and services that Cerner is capable of selling and supporting with clients.Steve was allowed to use his experience in onboarding to the CRE level in Cerner to create the first inaugural version of the International onboarding regimen for new hires and transitional hires into the role. This new process continues to be the gold standard for use and enhancement, years after it's first development.As a side project, Steve took on the role as Chairperson of the Cerner Australian Operational Health and Safety Committee and ran all quarterly meetings, risk escalations, and was signatory on best practices for the organization. Show less

As the Technical Engagement Leader in the seed team in Melbourne, Steve was responsible for creating and maintaining key stakeholder relationships while leading the value cycle of sales to delivery to optimization for the Cerner technical solution sets and teams.This role particularly required expertise in the overseeing the architectural design and implementation of the enterprise backend, frontend, mid-tier and peripheral technologies which Cerner operates. Additionally, given the… Show more As the Technical Engagement Leader in the seed team in Melbourne, Steve was responsible for creating and maintaining key stakeholder relationships while leading the value cycle of sales to delivery to optimization for the Cerner technical solution sets and teams.This role particularly required expertise in the overseeing the architectural design and implementation of the enterprise backend, frontend, mid-tier and peripheral technologies which Cerner operates. Additionally, given the statewide nature of the implementation, there was an extra focus on domain strategies to allow for both flexibility and efficiency in rolling out a statewide design and build, working within the boundaries of the software's capabilities. Pulling it all together, strong program management skills were necessary to manage the large risk profile of a first-of-a-kind implementation of the sort that the State of Victoria was embarking on.The crowning achievement of the time in this role was the first conversion of the Australian Medicines Terminology being delivered through the Cerner Millennium system. This milestone set the stage for implementations which would occur years into the future through several regions in the country - all delivering on the promise of value and return on investment by way of safety, quality and efficiency gains. Show less

Upon purchasing a local company in France to enter into the market, Cerner asked Steve to be a part of the team who would be responsible for building up the team's knowledge of Cerner and how to integrate with the company's leadership structure for long-term success. The team was expanded to allow Steve the ability to lead associates in both Spain and Germany, adding their cultural styles to his repertoire of empathetic approaches to utilize in the future as a team member and leader.