Stephen Carroll Email & Phone Number

Chaing Mai, Thailand

Providing a cultural & relaxing service in Thailand

Consultant

I am currently looking for ways to support this charity, to help our young talents grow and build a better UK

Twickenham, United Kingdom

Newbury

Bell Integration, based in Portsmouth and the City of London is a technology services provider; supporting its customers through the complex life-cycle of their assets from acquisition through to retirementService Delivery ManagerManage a large team of SME's and PM's, responsible for the delivery and development of services into Vodafone, Bell's largest client. Current service include - Stakeholder management- Project engagement from sales to implementation- Team management- SOW builds- Process Improvement- Service Management

London, United Kingdom

Rackspace are a $1bn turnover company with over 5,000 employees all focused on delivering a “Fanatical” service as Cloud and dedicated hosting service providerResponsibilities- Hiring and staff development of both SMB & Enterprise Architects- Defining & the growth of Professional Services- Defining career development- Presales engagement with customer and sales- Resourcing- Building PS business- Partner management- Building application Migration & Transformation capabilities including Cloud transformations- Defining & Authoring SOW- Contract Negotiation

Led the Programme office ensuring continuity of management and control across the business units- Bid & Trial Management- Sales Escalation Management - developed a new Sales Support function, focused in resolving technical issues that required escalation and management- developed the escalation process that was adopted by EMEA- Grew pipeline by £5m as a Technical Account Manager for Capgemini and ATOS- Group Performance Management –mentored the BU managers in Presales Performance

Led a vertically aligned solution architect sales team focused across CA’s solution set. • Grew the team’s knowledge in CA’s complete solution set (Portfolio & Info. Governance, Service & Infrastructure management and Security Information management)• Built pipeline by working closely with the Sales Vertical Directors in developing technology solution benefits• Qualified and monitored opportunities ensuring profit and quality• Team development to enable building of vertically aligned solutions• Worked closely with Professional Services to align opportunities with Delivery• Leverage Marketing for support of relevant lead generating activities• Partner management – advice, education and selection for resellers and Professional Service fulfilment

Led the IT Security Business Unit Presales team for the UK• Matrix recruitment of the Security Sales Director• Educated the sales teams to grow pipeline for IT Security• 400% growth of Security Presales • 200% growth of the Security Revenue• Qualify and monitor opportunities ensuring profit and quality• Trial Management• Supported and advised the Professional Services Director on growth capability by recruitment and education• Partner management – advice, education and selection for resellers and PS fulfilment• Developed market strategies for increase pipeline leads

Led Presales for the Northern European Information Management Business Unit• Reviewed and grew business with the UK and Ireland country manager who managed a sales team of 30 sales execs with 5 sales managers• Management of unprecedented staff retention from the Sterling Software purchase• Developed and implemented new strategies to support and grow business • Introduced new sales training methods to ensure sales growth• Leveraged Professional Services to drive aligned fulfilment of Delivery• Qualified and monitored opportunities ensuring profit and quality• Strengthened relationships across CA Partners

Led a team supporting Technical Services for the UK (Presales, Professional Services & Technical Support)• Built methodologies to enable engagement with sales• Designed and implemented the trial management process• Established 1st level technical support group• Developed Professional Services into a healthy operation by recruitment, education and sales• Designed solution packages of technology, professional services and education

A pre-IPO US organisation focused at providing Business Intelligence (ROLAP) software to blue chip organisations. • Managed presales, Professional Services and Technical Support

• Project managed the development of the Sales Operations Information System • Managed the building of a bespoke contact management system for the call centre

Pilot Software is a software vendor that provides both application development and Business Intelligent software for blue chip companies.• Project delivery including project management which covered the entire sales campaign life cycle.