Tired of the daily grind in the UK, I have left the IT industry and have setup a holiday setting in Thailand for the winter months and holiday hosting services back in the UK summer. This is a very small and family oriented affair that provided a very tailored, inexpensive means to get away from it all.. so the next time you find yourself, either stuck in traffic with winter outside, or queuing on the train platform, please know there is somewhere to go.. (post pandemic of course).. ....A motivated and resourceful Technical Services Manager with a comprehensive skill set gained from technical sales and professional services roles within the software vendor industry over the past 20 years. Strong problem solving and commercial drive gained from delivering customer and partner satisfaction in complex situations. Also proven, strong people management experience with excellent recruitment, team development and motivation skills.Key achievements • Doubled new software & Professional Services revenues through building a strong IT Security presales team• Built a new Technical Division for PreSales, Professional Services & Technical Support• Grew revenue by building a new Sales Escalation department that resolved technology based issues which resulted in repeat business• Achieved high staff retention even during corporate changes• Improved efficiencies and business development by driving process change• Drove new strategies into SI partner resulting in healthy pipeline growth-