Steve Mcgowan Email & Phone Number

Glasgow / Stirling, United Kingdom

Leading SAFe 5.0 Agilist & BCS certified Agile Practitioner in the Service Design team within Scottish Enterprise. Initially led the development of both the "Innovation" and "Exporting" workstreams to use digital channels to support Scottish businesses as they broaden and deepen their exporting and innovation activities. Working in a self-organising team of about 10 colleagues, we investigated and developed the SE digital channels to improve the end-to-end delivery of products and services to our customers.

Stirling

Project Manager on the Phase 1 development to move the current Scottish Enterprise intranet from an Obtree technical platform onto the SharePoint 2010 environment. The Obtree platform had been used for several years and was no longer fit for purpose. The project itself lasted approximately 10 months and involved liaison with external suppliers, internal colleagues, a Project Board, organisational stakeholders, delivery partners and, of course, end users. I project managed, and also completed specific work activities, across the whole project. I led on supplier procurement, web analytics, development of training material, project planning, financial planning, reporting and the creation and submission of project approval papers.The new SharePoint intranet was launched in October 2014 and serves approximately 1,200 colleagues located across the globe in all of SE and SDI offices. Delivering this SharePoint intranet now enables SE to quickly develop new intranet features to satisfy current and emerging business requirements, including greater collaboration across individual teams, company directorates and external partners.

Stirling, Scotland

Working with the Scottish Government and many other external partners including Government Digital Services (GDS), I helped deliver the Scottish Business Portal at http://www.business.scotland.gov.uk/. This aggregator site provides a single support point for Scottish businesses to start-up and grow. Governance and delivery of the Scottish Business Portal is now managed as part of the Scottish Government's "mygov.scot" programme.The majority of my time from Nov 2011 through Oct 2012 was spent as project manager on the 'Access to Finance' service at http://www.finance.scotland.gov.uk/. This website fulfilled an SNP election manifesto pledge to provide a "Finance Hub" to help Scottish companies start-up and grow.

Stirling, Scotland

Headed up the Web Content Team to deliver and manage the Business Gateway website (http://www.bgateway.com) for Scotland. This involved managing a content team to ensure the site met customer needs, supported wider project developments and was integrated with "sister" websites provided in the Devolved Administrations of Wales and Northern Ireland.The role also involved close liaison with other UK-Government departments (Serco, BusinessLink, HMRC, etc) to ensure strategic programme projects were delivered consistently across the UK.

Glasgow, Scotland

Led the team that managed the strategic development of the central Scottish Enterprise website (http://www.scottish-enterprise.com) to marry up customer top tasks with corporate objectives. This team also included responsibility for the SE intranet.Project managed the successful delivery of a re-launched SE.com website to accommodate changes across Scotland's Enterprise Agencies that were introduced by the new Scottish Government. This also allowed us the opportunity to move towards a "task-based approach" for website delivery, which meant identifying our customers' top tasks, and then simplifying the completion, measurement and improvement of these tasks. This significant piece of work was undertaken with support from Gerry McGovern and his "Customer Carewords" approach.I also project managed the delivery of a new web platform for the main Scottish Enterprise website, which involved the migration from the then Obtree platform to the new SiteCore platform. This allowed greater efficiencies to be made by aligning with other SE business support websites - such as SDI - onto a single, managed web platform.

Glasgow, Scotland

Managed a team of 4 people to develop, improve and maintain the main SE.com website. This was most notably achieved through the development of specific web projects, including web analytics reporting, to help internal colleagues meet and continually support external customer requirements.

Glasgow, Scotland

Managed the development of the Scottish Development International (SDI) website from launch in 2001 for approximately 6 years.The work during this time was varied and extensive, and involved the management of a number of strategic activities including: content development, web analytics; e-marketing; search engine optimisation; foreign language support (French, German, Japanese, Simplified Chinese, Traditional Chinese); supplier management (including BBC MediaArc); liaison and supporting overseas PR companies; usability & accessibility testing; web design; user acceptance testing; database development; project management; government procurement, etc.The role also involved close working with colleagues in the Talent Scotland team at Scottish Enterprise (http://www.talentscotland.com/) to align activities and ensure wider customer requirements were met and supported.I also project managed in 2002 the delivery of a B2B website (International Business Opportunities) for SDI that allowed overseas and Scottish companies to post their business opportunities (including sector, geography, timescales, etc). The system would then match up these opportunities and allow organisations to enter into dialogue (possibly under the guidance of staff within Scottish Enterprise or Scottish Development International) to hopefully reach a mutual business agreement.

Glasgow, Scotland

Employed as Scottish Enterprise's first ever Internet Technologies Manager on a 3-year position in the e-commerce team. The role was to manage the "E-commerce"​ website (including content development, web design, web analytics, supplier management), and to promote the roll-out and uptake of e-commerce across Scotland to help Scottish companies grow and develop. This included meeting external companies to understand their strategic business needs and ensuring these were fully supported by the website itself.One deliverable was an online discussion forum where businesses could exchange ideas, swap information, look for joint business opportunities and other e-commerce collaborations. This discussion forum was launched in person in 1999 by Vint Cerf, the "Father of the Internet"​.My skills and expertise were also used by colleagues in the sister economic development agency - Highlands and Islands Enterprise - primarily as a technical consultant on the Small Company Innovation Scheme (SCIS) initiative, which involved reviewing technical progress with SMEs in Inverness, Mull and Oban.Was sole author on 20 separate "E-commerce Smart Guide" books that were distributed to Scottish businesses to demonstrate the benefits of embracing and integrating e-commerce into their business plans and processes. Was also co-author on another Smart Guide on Internet Marketing.

Glasgow, Scotland

Employed as a manager across a number of critical company activities, including the development and maintenance of web services to our clients; client project management; ensuring IT and technical services were operating correctly; web services management; web analytics; and staff training.Another key part of my position was to author and present a number of internet training courses both to IBS clients, as well as to clients on behalf of associated partners, primarily UUNET PIPEX. This involved presenting courses in the UK, as well as overseas in locations such as Turkey and Jordan.

Department Of Computing Science

Employed as a Research Associate on a 3-year Human-Computer Interaction (HCI) position to investigate the "Temporal Aspects of Usability". This was a project funded by the UK Joint Councils in HCI & Cognitive Science, and involved both the Computing Science and Psychology Departments at Glasgow University.The research project team included Prof. Paddy O'Donnell, Dr. Steve Draper, Phil Gray, Dr. David England and Prof. Chris Johnson, and involved extending the User Action Notation (UAN) methodology. A number of international publications were associated with this position.

Scottish Hci Centre, Edinburgh, United Kingdom

Employed in the Scottish HCI Centre in Edinburgh's Grassmarket as a Project Manager on the development of a computer-based multimedia system for displaying commercial properties for sale in Glasgow and Edinburgh (very much an early fore-runner of Google's "streetmap" system). Worked alongside Gordon Howell, Professor Alistair Kilgour and Professor Patrik Holt.

Dept Of Electronic Engineering, Edinburgh, United Kingdom

I was the software engineer for the design and development of RASCAL (Rapid Assessment of Shape by Computer Analysis of Light), a three-dimensional medical computer vision system - for measuring variations in patients' chest volumes under anaesthesia.This proof-of-concept system was written in the C programming language, and was further refined after completion and then subsequently used in the Stoke-Mandeville Hospital. A number of international publications were associated with this position.

Gloucester, United Kingdom

Worked as a contract programmer for Systems Architects Ltd, a company based in Kingston upon Thames, on a short-term software development commission. The work involved refining and redeveloping the software used by a manufacturing company, who were based in Gloucester, to improve and transform their internal processes.

Manchester, United Kingdom

Worked in the Software Service Centre (SSC) at ICL, Manchester during a student placement year. I designed, built, tested and deployed an automated system that allowed ICL customers to request, transfer and install software patches onto their in-house ICL platforms. The system replaced a manual process that was time-consuming, costly and very inefficient. The solution was based on the File Transfer Facilty (FTF) that allowed the software patches to be transferred "down the wire", and was rolled-out to ICL's other SSCs at Hitchin, Wakefield, Edinburgh and further locations to better serve customers.

Agile Practitioner, Agile Delivery (No Expiration Date)

Activities and Societies: Modules covered: Why change? / Deliver Early and Often / Optimising Flow / Feedback / Teams / Motivation /.

Award Of Achievement, Web Analytics, (Distinction)

Online course lasting approximately 6 months, and consisted of online discussions; individual assignments and team assignments. Topics.

Iseb Certificate, Business Analysis, Passed All Theory Work, But Course Not Completed.

Completed - and passed - all of the theory work and exams to get the ISEB Business Analysis certificates. Unfortunately, due.

E-Marketing Excellence, E-Marketing (Distinction)

An online course, managed by the CIM Manchester. Activities included team and individual assignments; a course exam; and also.

Master Of Science (M.Sc.), International Marketing, (Distinction)

Dissertation supervisor was Dr. Eleanor Shaw, Professor of Entrepreneurship, Strathclyde Business School. My dissertation looked.

Master Of Philosophy (M.Phil.), Three-Dimensional Medical Computer Vision

Employed as a Research Associate at Heriot-Watt University in the Electronic Engineering Department working on 3-Dimensional medical.

Master Of Science (M.Sc.), Artificial Intelligence

Courses covered included: ✓ Machine Learning ✓ Human Computer Interaction ✓ Functional Programming ✓ Computer Vision ✓ Expert Systems ✓.

Bachelor Of Science (B.Sc.), Information Systems Design, 2/1

Topics covered included: ✓ Human Computer Interaction ✓ Telecommunications ✓ Artificial Intelligence ✓ Database Systems ✓ Software.