I have been working within the Daktela Group of companies now for several years driving our year on year growth within the UK and Ireland. Our vision at Daktela is to help businesses meet the challenges of creating and maintaining an effective customer communication strategy. We achieve this through combining the best technology available with the best support and all available at the best price.We recruit the best people available, those who have developed extensive knowledge of inbound contact centres, outbound diallers, speech analytics, workforce management, telephony networks and back office telephone systems (IP PBX). As part of this team I have worked for over 30 years, in a variety of commercial, operational and marketing roles. I have first-hand experience of the challenges experienced by both large and small businesses. Working on some of the largest contact centre projects in the UK and Europe at places such as The Royal Bank of Scotland, Thomas Cook and Blue Cross. I have also helped smaller business applications, such as Supper London and FocalAgent, enhance their customer communications.Our cloud based solutions are designed to provide our users with ONE PLATFORM with INFINITE POSSIBILITIES no matter what the size of the business.